Customer Success Manager - Enterprise

Résumé du poste
CDI
Paris
Salaire : 39K à 47,1K €
Début : 11 mai 2025
Télétravail occasionnel
Compétences & expertises
Contenu généré
Organisation
Hubspot

Naboo
Naboo

Cette offre vous tente ?

Questions et réponses sur l'offre

Le poste

Descriptif du poste

As A Customer Success Manager, you will support the roll-out / expansion of our Enterprise contract worldwide.

Your tasks will include:

  • Onboard and maintain Enterprise portals

  • Coordinate SDR and Marketing actions

  • Ensure HubSpot is Fully Updated for Each Framework Contract.

  • Organize Webinars / Client Office Visits

  • Organize Educational Tours for users

  • Coordinate Multi-Country Deployment with Local Buyers in each Country

  • Coordinate and ensure data analytics are delivered to clients

  • Produce and Analyze Deployment Statistics (with BI support)

  • Coordinate Cybersecurity Topics (with Tech team):

  • Onboard and Support Procurement Directors on their Control tower

Organization:
This position reports to Véronique Delasalle, who is our Director of signed Key Accounts

KPIs / North Star Metrics:

  • Number of registered users on the platform

  • Incoming volume of events


Profil recherché

Must:

  • Speak fluently French and English minimum. A third language is a real +

  • Have experience either in the Event / hospitality world, either in Customer Success management (and ideally both)

  • Be based in Paris, with a taste for international travels (France, UK, Italy, Spain, Portugal, Germany, Switzerland, Netherlands, Belgium, Canada, USA)


Déroulement des entretiens

4 rounds:

  • First ITW with Véronique: get to know each other, assess relevance

  • 2nd round with Véronique or Maxime: business case

  • 3rd round: culture fit with 5 team members

  • 4th round: validation of ExCom member

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Customer Service”.

Voir toutes les offres