Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.  

Job Description

Technical Helpdesk Agent

40 hours per week, Monday-Friday

Rome, hybrid

Internship

Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Technical Helpdesk Agent to join our team in Rome.

The Role

As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

• Provide diagnostic support
• Analyze and understand technical issues and provide relevant recommendations
• Offer explanations and insights on diagnostic procedures and the technical literature published by the Client
• Ensuring customer satisfaction and manage follow-ups
• Optimize follow-up processes to improve customer satisfaction

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop and phone
• Lunch voucher
• Internal parking

Working pattern: 

• Internship (stage)
• 40 hours per week
• Monday – Friday
• Rome - hybrid

You can learn more about MSX International on our website: www.msxi.com 

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Technical Helpdesk Agent has a Bachelor’s degree in Mechanical Engineering or similar, as well as: 

• Computer literacy, especially MS Office
• Fluent level of English
• Previous experience in contact with customers is considered a huge plus
• Great problem-solving and communication skills
• Experience of planning complex schedules of activities

If you’re ready to make an impact and contribute to our company’s success, apply now!

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. 

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.