moka.care

moka.care

Customer Care - project manager

  • CDI 
  • Début :  
  • Paris
  • Télétravail partiel possible
  • Bac +5 / Master
  • > 1 an

La tribu

moka.care

moka.care

    Le poste

    Customer Care - project manager

    • CDI 
    • Début :  
    • Paris
    • Télétravail partiel possible
    • Bac +5 / Master
    • > 1 an

    À propos

    Who we are?

    At moka.care, we are convinced that mental health is a priority, for each individual as well as for the business world.
    Our ambition is to make mental health accessible to as many people as possible, and allow everyone to express their potential, in their professional lives as well as in their personal lives.

    By providing access to individual therapy or coaching sessions, group workshops, and online programs, moka.care is the best ally for companies that wish to take care of their employees’ mental health.

    Since our creation in January 2020, we have been joined by over 60 companies, and now have a community of more than 10,000 members!

    Our team is growing fast, with already 20 people onboard! But we’re not stopping there and want our team to keep growing, to help us make mental accessible to as many people as possible.

    Descriptif du poste

    Why do we need you?
    As a project Manager, you will work directly in the Customer Care team with one simple mission: take care of our clients, support and advise them (most of them are HRDs) to ensure that moka.care is their thinking partner about Mental health!

    Daily you will:

    • Build long lasting relationships with your clients
    • Define communication plans: create communication plans at the launch and throughout the partnership
    • Advise and Implement action plans with your clients to ensure moka.care remains useful and adapted to your clients needs

      • Answer all the requests of our customers including the most specific (this happens very often and we have to be creative)
      • Design customized solutions in collaboration with the product team and the coach
      • Set up and launch workshops about mental health at our clients’ sites
    • Ensure monthly follow-up of the partnership: monitor all KPIs - analysis, identification of action plans to be implemented to ensure their general satisfaction

    Profil recherché

    You’re the ideal person if:

    • You are a great relationship builder with high empathy and excellent written and verbal communication
    • You already have experience in project management (1 to 3 years)
    • You have an entrepreneurial mindset, ambitious and agile
    • You are organized, proactive and service-oriented and ready to manage your own portfolio of clients
    • You are fluent in French and English
    • You graduated from a Top Business School or equivalented in Paris (Grands Boulevards)

    Joining us you will:

    • Participate to an entrepreneurial fast-growing adventure at the beginning of the journey: you will be in the 20 first employees of moka!
    • Work in a company where you can, for real, help people to feel good in their lives
    • Grow your skills thanks to a fast-learning process and a huge potential of evolutions
    • Get great advantages: beautiful office in the center of Paris, remote work options, Alan health insurance, Swile meal vouchers and of course moka!

    Déroulement des entretiens

    1. Qualification call (30 min)
    2. Discovery interview (45 min)
    3. job focused interview (case study) (45 min)
    4. Meet the founders - Cultural and fit interview (45 min)

    Découvrez l'équipe

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    moka.care

    moka.care

      Customer Care - project manager

      • CDI 
      • Début :  
      • Paris
      • Télétravail partiel possible
      • Bac +5 / Master
      • > 1 an
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