OUR COMPANY CULTURE 💙

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care. 

To consolidate its position as the European Online Home Improvement  leader, ManoMano has put technology at the heart of its strategy.

We are convinced it is by fluidly delivering qualitative products that we will be able to offer our clients and merchants all the functionalities to revolutionise their online experience. As a fast growing company, we are always on the look for ingenious and passionate people..

Background & Missions

In the CRM team, and directly reporting to the Lead CRM, you will be immersed in a pole that is key to ManoMano's growth: you will have different interactions with others team (customer service, product, brand, sourcing, IT…)

Your main objectives are to dynamise the relationship between ManoMano and each customer through design, concept, manage and optimize interactions (Email, SMS, Push Notification).

Your missions: 

Activation / Animation of the database : 

- Manage CRM campaigns for ES / IT : Schedule and manage content in collaboration with sourcing, communication team, UX and Product team.

- Test different channels to engage our customers

- Increase the personalized content on different touchpoints that contribute to a better customer experience.

Customer Retention : 

- Define and implement several 360° customer journey automation. (Email, SMS, Push web Notification, App Notification, Audience, Etc…)

Strategy and analysis : 

- Manage customer database (check the database health, # database qualification)

- Data Exploration to optimize our segmentation and create audiences in collaboration with the data engineering team. 

- Contribute to build customer life cycle.

#Li-remote #Li-hybride

Profile

What ManoMano offers you

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.