The MANGOPAY Academy is recruiting a Content Specialist to support the delivery of our content strategy in 2021. This person will be a curious and proactive person with experience in preparing internal and external facing written content across several channels. 

As you’ll be preparing content for our international clients, fluency in French and English is required and other European languages are a bonus.

The day-to-day role will involve partnering with teams from across the business such as Product, Marketing and Compliance to create content which provides clear, structured and harmonious discourse for all of our clients and prospects on external channels. The Content Specialist will be responsible for content creation, copywriting and managing translations. Internally, the Content team is working towards creating a “single source of truth” for our internal resources and communication.

The Content team sits within the MANGOPAY Academy and its goal is to support the success of Mangopay through the diffusion of consistent information and branded communication. The Content Specialist will need to be able to work across several projects at once, whilst producing high quality work in a timely manner. 

Responsibilities:

Content Creation

• Act as the single point of contact for content needs across the organisation 

• Initiate projects and partner with other teams on projects to improve our product, communicate externally, and improve our internal processes 

• Identify, research and redact original content to communicate key information to our clients

• Process content requests on a weekly basis, partnering with stakeholders from teams across the business such as Product, Marketing and Compliance

• Redact articles for external channels such as blog posts and thought-leadership articles

• Understand and synthesize a wide range of subjects to prepare appropriate content for stakeholders across the organisation 

• Partner with UX designers to create and execute valuable textual and graphic content

• Stay up to date with trends within the payments industry to maintain expertise in fast paced changing environment

Resource Management

• Report on engagement and utilisation of internal content resources

• Implement and manage processes to improve the accuracy and accessibility of internal content 

• Maintain a holistic overview of MANGOPAY in order to identify internal content needs and prepare resources as required

• Research opportunities for thought-leadership both internally and externally within the industry and prepare content accordingly

• Experience in writing for Compliance or Marketing 

• Ability to deliver SEO centric writing 

• Ability to manage multiple projects and stakeholders at one time 

• Curiosity and an ability to research and understand key concepts quickly

• Attention to detail; less but better mindset; clear & concise writing

• Demonstrable interest in relevant topics such as payments, compliance or marketing 

• Interest in optimising internal processes and knowledge distribution

• Outstanding command of written English and French as you need to be able to write original content in both languages. Other European languages are a bonus!