Our Copilot offer is growing (fast 🚀) and the team with it. This is why Malou is hiring a new Team Lead who will lead Account Managers in their daily tasks and work towards optimising the overall customers’ satisfaction through operational excellence.

Your main goals:

• Overseeing daily operational activities and build a culture of operational excellence through your team (5 to 7 Account Managers)

• Be accountable for the overall level of satisfaction of our customers and work towards consistently optimising it

• Improve our internal processes to serve efficiency without neglecting quality (remember, customers’ satisfaction comes first)

• Improve Copilot’s perceived value by meeting the above goals

• Fully embody a leader-role for your team (lead by example), which means you also get to handle clients yourself, mainly key accounts

• You have a business school master degree or equivalent education level

• You already have 2 years+ experience in a relatable job/field

• You have a proven leadership mindset

• You are organised, rigorous and work towards excellence

• The art of communication has no secrets for you and you master social networks

• You have a proven sense of creativity

• You have excellent interpersonal, listening and communication skills which you can adapt to different profiles and level in the company

• You have a problem solving mindset

• You have many ideas as well as a proven strength of identifying opportunities to improve 💡

• You are fluent in french and english

🍽️ Extras :

• You have a clear experience in managing a team of people (2+ employees)

• SEO and foodgame hold no secrets for you

• Attracted by the food sector: you like to eat, and in our craziest dreams, you can cook us some amazing dishes 😋 (we promise to let you taste ours)

• You want to join a young and dynamic team in a growing start-up 🚀

1. Call Manager (15 min)

2. A case study to do at home

3. An interview with Mathieu, Head of Customer Success and Lisa, Team Lead Copilot (45min) + a second case study

4. An interview with Louiza or Waad, the founders of Malou, and an Account Manager