Create Your Journey at Amex GBT!

The support specialist must advise and provide technical expertise to customer requests, while respecting company standards and ensuring customer satisfaction.
The support specialist will be responsible for carrying out any mission that may be entrusted to him in the course of his/her duties.

The tasks which are expected to be performed by the support specialist are subject to evolution. This signifies that to fulfil this role, one must be able to fully adapt to the needs of the company, as well as broaden their capacities and skills.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Experience:

• Experience in technical support required

• Customer relations management

• Good understanding of the Business Travel ecosystem

In this role, you will:

• Diagnose and analyse customer issues

• Solve customer issues

• Ensure follow-up with technical teams

• Write articles in order to enrich the product knowledge database

Requirements:

• Excellent level of English is required

• Good oral and written communication (French and English)

• A plus! Thorough knowledge of GDS (Amadeus, Galileo and Saber)

• It will be expected that the support specialist organizes meetings, sets up various activities as well as manage resources.

• Deadlines must be defined and controlled as well as project progress

• The support specialist must be aware of company objectives as well as the standards that are to be respected.

• Follow ups are expected to guarantee quality and productivity

• It is important that the support specialist can influence, convince or impress employees in order to gain acceptance regarding proposed ideas, reach agreements or to induce behavioural change

#GBTJobs

• 20-30mn call qualification with one member of the Talent team

• 1h 1st video Teams interview with our Team Lead Support

• 1h Final video Teams interview with our Director Customer Support