KEY REPONSABILITIES

Sales :

•Drive revenue growth through key KPI management

•Achieve quantitative and qualitative objectives.

•Lead the team to meet sales targets (set and monitor progress towards goals).

•Analyze performance weekly and monthly, assessing factors like traffic, new arrivals, etc., and comparing these to prior periods or set objectives.

•Master sales analysis (best-sellers, sell-through rates, stockouts) to enhance performance.

Inventory Management :

•Ensure optimal inventory management (anticipate shortages, optimize carryover stock, request transfer, …).

•Ensure inventory accuracy and conduct stock counts (rotational and full).

Management :

•Participate in recruitment.

•Ensure a consistent and branded on-boarding experience for all new hires. Train associates to ensure the team is fully educated on brand pillars and products.

•Ensure daily, weekly, and monthly reporting

•Directly responsible for the development of team and playing an active role in their growth. Manage employee performance to ensure individual growth, employee engagement using consistent communication.

•Prepare schedules (weekly, vacations, etc.). Monitor leave, overtime, and compensatory time for the team.

Clienteling :

•Recruit and retain customers by delivering a personalized experience with highest standard (welcome, advice, service).

•Manage the client directory and propose targeted CRM action plans. Lead the team to consistently establish client relationships,  support product launches that promote high client attendance and strong sales results.

Store Operations :

•Ensure clean and efficient store presentation.

•Implement visual merchandising according to brand instructions.

•Provide excellent customer service.

•Handle after-sales service in alignment with company procedures.

•Ensure compliance with commercial policies.

•Manage orders for supplies and consumables.

•Significant experience as a manager in leather goods or premium services.

•Strong leadership, excellent managerial, and organizational skills.

•Commercially driven mindset.

•Results-oriented with a team-focused approach.

•Autonomy, versatility, and discipline.

•Availability and adaptability.

•Exceptional customer service skills.

•Product sensitivity (knowledge of the market and distribution).