Job Description:

We are seeking a highly motivated and experienced IT & Digital Operations Specialist and to join our team. The successful candidate will be responsible for providing IT training, onboarding team members on digital tools and IT processes, website co-creation and management, implementing and managing the company’s CRM system, and supporting the management of our digital tools accounts and provider relations.

Key Responsibilities:

Ensure maintenance of key digital tools

• Manage and maintain the company’s digital tools accounts : Mailchimp, Google Workspace, Slack, Coursera, Notion, LMS platform etc.

• Communicate with providers to ensure the smooth operation of digital tools

• Identify and recommend new digital tools to improve company operations

• Implement and manage the company’s CRM system (to come)

• Create and maintain reports and dashboards

• Problems resolution and follow-ups with the teams impacted.

• Provide support and training to team members on the use of the CRM system (to come)

Digital Facilitation & Training

• Provide IT training and onboarding of team members on digital tools and IT processes

• Produce training materials and deliver workshops to team members on digital tools and IT processes

• Continuously improve training materials based on feedback and changes in digital tools and IT processes

• Provide ongoing support to team members to ensure their proficiency in using digital tools

• Develop and maintain procedures and instructions for using digital tools and for fundamental online safety and privacy (eg on Google Drive)

Supporting Communication Team with Digital Presence Management

• Help our communication team to set up the technical part of social media strategies

• Assist our ops and comm team to plan and execute digital marketing campaigns to increase brand awareness and engagement

• Assist our ops and comm team in building, updating and designing websites using Wix

• Maintain and update website content

• Monitor website performance and analytics

Qualifications and skills:

• Bachelor’s degree in Information Technology, Computer Science, Marketing or related field. Alternatively: relevant experience

• Minimum of 2-3 years of experience in IT operations and/or IT training.

• Advanced knowledge of digital tools such as GSuite, Zoom, Mailchimp, Airtable, Slack.

• Experience with website creation and management using Wix

• Experience with CRM implementation and management would be an asset.

• At least basic knowledge of HTML/CSS would be an asset, not required.

• Strong training and communication skills

• Knowledge of online safety and privacy best practices

• Excellent written and verbal communication skills in English

• Ability to prioritize and manage multiple tasks and projects

• Strong attention to detail

This is a full-time position based in our INCO hubs : Paris, Toulouse, Marseille, Milan, London, Berlin or Warsaw. If you have a passion for IT training, facilitation and operations and are looking for an opportunity to make a real impact, please apply today.