⭐️ We need you ⭐️

Joining the Customer Success team, you will contribute to the development of this central department, dedicated to the satisfaction of all our customers across the world.

Your mission : help us scale our processes & improve the quality of service

You will work on various projects, with the whole CS team (6 persons in France, 1 in the US)
& in coordination with many other departments, to:

★ Manage the clients reporting

★ Scale our current process and documentation, & keep our beloved clients happy

★ Offer innovative ideas to improve the newly “Heart Failure” solution

★ Handle the billing and logistics aspects of the “Heart Failure” activity

★ Bring your inputs on transversal projects that contribute to the company development (lead generation, data analysis, research, etc.)

6 months internship (Start June/July)
Or
1 year apprenticeship (Start end of summer)

⭐️ You are ⭐️

🥈 Background & hard skills

• You are in a Engineering School / University or Business School / University, and definitely target the Health industry
• A 1st relevant experience would be great, but not mandatory
• Your speak perfectly French (bilingual) and your English is GOOD ! You’ll definitely daily use it
• You are IT agile (Excel, Slack, Notion, CRM tool such as Airtable, etc.)
• You have a strong interest for the Health & Innovation industry

🥇 Soft skills

• True obsession for customers, confidentiality, conflict resolution, patience, diplomacy
• Strong prioritization, organizational & time management skills
• Natural ability to multi-task / Flexible
• You’re looking to prove you can work autonomously, and address challenging clients / issues
• True work ethic & daily act with integrity, honesty and fairness

😁 More cool stuff to know about Implicity 😁

👍🏻 Remuneration & Benefits

• For an internship, you’ll get 1 000€ / month
  For an apprenticeship, you’ll get the legal salary
• Luncheon voucher: 9€ (50% employer)
• Transport: 50% of your pass OR sustainable mobility pass (37,5€ / month)
• For an internship: 1 paid day off per month (= 6 paid days off for this internship)
  For an apprenticeship, legal vacations

✅ Why us?

• Activity: we are a “purpose company” - that really drives everyone’s daily motivation and commitment
• Growth stage: we are 60 => our boom is to come
• International: we operate at a global level, and our working language is English
• Values: we do have values, and these are not just for posters!
  . Integrity: we act with honesty and fairness
  . Ambition: we strive for excellence in a healthcare demanding environment
  . Cooperation: we care, we support, we seek collective success
• Employee care:
  . Our beautiful office is “rue du Louvre” (between Chatelet & Bourse)
  . Regular team events, especially every Thursday evenings
  . Sylvie, our happiness manager is taking the greatest care of all of us! 🐣
• Remote: up to 3 days / week
• Worklife balance: we are definitely respectful

🤓 Want more infos?!

• Our team: https://www.welcometothejungle.com/fr/companies/implicity/team
• Our cool grade on Glassdoor: https://www.glassdoor.fr/Pr%C3%A9sentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm
• Our cool partnership with Withings: https://www.implicity.com/ressource/implicity-and-withings-develop-a-solution-for-the-remote-monitoring-of-heart-failure-patients
• A cool article by La Tribune: https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html
• An interview of our CEO, Dr Arnaud Rosier: https://www.youtube.com/watch?v=1ofIQQMWqZo

🙏🏻 Let’s meet 🙏🏻

• If you believe that you are the right person for Implicity, we are looking forward to receiving your application

• We are proud to be an equal opportunity employer, and we constantly challenge ourselves to build a diverse team of talents.

• Recruitment process:
  1° 10-15min call
  2° Interview with Anaïs (Customer Success Manager), your future manager
  3° Interview with Anne (Head of Customer Success) & Pierre (Head of People)

Depending on your availabilities, the recruitment process should last less than 2 weeks.
Offer usually follows within 48 hours 🤞🏻