Customer support and product improvement master level intern (H/F)

Résumé du poste
Stage(5 à 12 mois)
Paris
Salaire : 800 à 1 000 € par mois
Début : 31 juillet 2024
Télétravail fréquent
Expérience : < 6 mois
Éducation : Bac +4
Compétences & expertises
Multilingue
Compétences en communication
Programmation informatique
Service client
Compétences en recherche
+3

TheraPanacea
TheraPanacea

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Le poste

Descriptif du poste

TheraPanacea, an award-winning medical technology company created in 2017, is reinventing healthcare through harnessing AI to develop cutting-edge software to optimize diagnostics, prognostics and therapies for cancer and other complex diseases. We offer pioneering holistic approaches for cancer research and treatment based on a multi-scale integration of medicine, information theory, data curation and computational medicine. At TheraPanacea we are devoted to unlock the unlimited power of AI-based software to drive innovation in healthcare. Endowed with an excellent IP portfolio, our vision is to exploit state-of-the-art research technology to accelerate health care’s transition towards predictive, evidence-driven, adaptive treatment planning and delivery. Our mission is to improve patient’s quality of life by enabling health care providers to design smarter treatment plans, work more effectively, and reduce toxic side effects. To bring these much needed advancements faster to the patient, we count on a multitude of collaborations with leading cancer centers and industrial partners all around the world. For more information about the company please visit https://www.therapanacea.eu/.

You will :

  • participate to the customer support team functions : assessment of the customer messages about our ART-Plan product, classify them, investigate to identify the root-cause, and propose a resolution

  • support the pre-sales actions, in particular preparing the demonstration material.

  • Select a few improvement features to be developed with the product functional team, targeting the ones of the adapted size to be handled within your internship duration, so that you can see the whole cycle from idea to release.

This internship, according to your predecessors, is a unique experience mixing product development and customer contacts, to test your skills and interest, to mature your professional project.


Profil recherché

Minimum level required: In the last year of Master degree in engineering, medical physics, or biomedical domain, or ‘césure’ / gap year

Required skills:

  • Customer satisfaction oriented

  • Analytical skills

  • Ability to and interest in investigating in order to find issues root causes

  • Experiences or knowledge in advanced software usage

  • Excellent oral and written communication skills and good presentation (this is a customer-facing position)

  • Strong motivation

Language: French / Fluent English

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