In just over 10 years, Famoco has become a reference in the field of new technologies.

How do we do it? By combining a mobile hardware and software solution under Android and putting it in the hands of companies through a secure SaaS platform.

Whether in France (Paris and Rennes), Belgium (Brussels and Liege), China (Shenzhen) or Africa (Abidjan or Kampala) our teams share the same goal: to satisfy our more than 1400 customers around the world.

Famoco offers an inclusive and caring work environment, where all differences are taken into account and valued. We strongly believe that diversity makes our teams richer! We are for equal opportunities in hiring and this in a recruitment process that advocates diversity and inclusion, to ensure non-discrimination!

Our corporate culture can be summed up in 5 words: listening, benevolence, curiosity, challenge and results. And that’s not all, we all share the desire to make the company grow and are always delighted at the idea of welcoming our new talents!

As part of the Customer Support team, your main mission will be to take care of our customers’ requests:

Your missions :

• Receive customer requests: provide level 1 assistance (information and resolution)

• Qualify your tickets (within a reasonable timeframe) and resolve them while progressively gaining in efficiency

• Escalate requests that cannot be directly handled by your department

• Follow the evolution of the resolutions and inform the customer (follow up if necessary)

• Identify recurrent malfunctions and inform the departments

• Contribute to the continuous improvement of our procedures and documentation (internal and available to our customers).

• Interact with customers in order to optimize the use of their products and services

• Collect and report customer feedback on our services and products on a regular basis

• Call with Talent Acquisition Manager/ HR Manager

• Interview with Customer Team Lead

• Interview with the Technical Account Director