Edenred is seeking a Global Merchants Project Manager to join its Benefits & Engagement Division at the global level. In this role, you will work across multiple countries and regions, spearheading projects to develop, implement, and scale innovative value-added services for merchants (e.g., restaurants, retailers, and other partners).

You'll be central to shaping merchant-related initiatives, ensuring alignment with strategic objectives, enhancing merchant satisfaction, and driving collaborative, win-win partnerships.

KEY RESPONSIBILITIES

1. Merchant Ecosystem Strategy

• Shape Ecosystem Vision: Support the division's merchant strategy by identifying new trends, challenges, and opportunities in merchant ecosystems.

• Drive Value Creation: Develop programs to position Edenred as the partner of choice for merchants, fostering sustainable and mutually beneficial relationships.

• Boost Engagement: Enhance merchant satisfaction and deepen their engagement with Edenred.

2. Project Management Across Teams & Regions

• Design and Execution: Lead the design, execution, and delivery of merchant-focused projects across diverse countries and regions.

• Merchant-Centric Initiatives: Deliver projects tied to merchant strategies, focusing on experience improvements and business growth opportunities.

• Knowledge Sharing: Act as the central point of contact, facilitating cross-market collaboration and replication of successful best practices.

3. Development of Value-Added Services

• Research Merchant Needs: Conduct market analysis, collect merchant feedback, and identify key pain points and opportunities.

• Ideate & Launch Services: Oversee end-to-end development and deployment of new value-added services aligned with merchants' business objectives.

• Cross-Functional Alignment: Work closely with Product, Marketing, IT, Operations, and Finance teams to pilot and scale solutions.

• Track Success: Define metrics to monitor adoption, engagement, and ROI of new services while driving continuous improvements.

4. Stakeholder Management & Collaboration

• Align priorities and project goals with Group-level leaders as well as country teams, ensuring buy-in for successful rollouts.

• Develop partnerships with external technology providers to co-create and implement solutions that address merchants' needs.

• Foster a collaborative environment by organizing workshops, knowledge-sharing sessions, and community events for country teams.

5. Performance Metrics & Reporting

• Data-Driven Insights: Define, track, and analyze KPIs to measure the success of projects and ensure strategic alignment at all levels.

• Regular Reporting: Prepare and share detailed performance updates, risk analyses, and outcomes with the management team.

• Iterate for Improvement: Leverage data insights to fine-tune services and enhance the overall merchant experience.

YOUR PROFILE

1. Professional Experience

• 5-7 years of experience in strategy consulting or project management in a multi-country, multi-BU organization (e.g., ecommerce, marketplaces, food delivery, mobility, hospitality).

• Proven ability to manage merchant-focused projects (e.g., loyalty programs, value-added services, B2B partnerships).

• Strong track record of delivering complex, cross-functional projects within time and budget constraints.

• In-depth understanding of merchant ecosystems (particularly in restaurants, retailers) and their challenges/opportunities.

• Experience engaging with a diverse range of stakeholders, internally and externally.

2. Key Skills

• Strategic Vision: Ability to design scalable, localized initiatives aligned with global objectives.

• Relationship Management: Strong interpersonal skills to collaborate effectively across cultures and teams.

• Problem-Solving & Creativity: Exceptional ability to create innovative solutions and navigate challenges in complex environments.

• Data-Led Decision Making: Comfort working with data to identify insights, track success, and guide decisions.

WHY JOIN US?

• Global Impact: Shape meaningful projects that help thousands of merchants thrive worldwide.

• Dynamic Environment: Work within a collaborative, innovative, and fast-paced team focused on delivering real business impact.

• Cultural Diversity: Build connections and work across diverse international markets.

• Growth & Development: Access opportunities for professional development, training, and personal growth.

• Compensation: Competitive salary and benefits aligned with your skills and experience.

APPLY NOW

Are you passionate about creating innovative solutions, managing high-impact strategic projects, and fostering collaboration in a global, dynamic environment? If yes, we'd love to hear from you!

Join Edenred today and help us transform the future of merchant partnerships.

OUR COMMITMENT

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, theEdenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all ourcandidates with equal opportunities regardless of their gender and gender expression,disability, origin, religious belief and sexual orientation or any other criteria.