The Global Customer Success team is looking for a Global Onboarding Performance Lead
The Customer Success team is the global owner of all processes, tools, organization & product topics across the entire Customer Journey cycle for all products & geographies. The team’s mission is to provide a perfect Customer Journey experience to healthcare professionals, and to maximize their satisfaction and usage of Doctolib products, at scale.
You’ll be accountable for the Onboarding stage: From the moment a deal is closed to the moment when a practitioner has properly onboarded on the product and reached the value they were looking for. As such, you will become Doctolib’s global expert on absolutely critical parts of our sales & operations cycle. You will thus have a direct & measurable impact on revenue generation & key sales & satisfaction metrics (onboarding quality, efficiency…).
To achieve your targets, you will lead structuring projects with a company
-wide impact, leveraging top
-down & bottom
-up analysis and idea generation.
You will work closely with our Local Sales Excellence, Satisfaction Excellence & Country Leadership teams in France, Germany and Italy, as well as our Go To Market, Data, and Pricing teams, to:
You will also work hand in hand with dedicated Product teams (Doctolib, Salesforce) to scale our onboarding processes and tools and ensure the best end
-user onboarding experience through product innovation.
This global position is key at a time when Doctolib is scaling up at exceptional speed, developing its product portfolio & expanding its geographic presence. Reporting to the Head of Global Customer Success Performance, you will have a chance to develop your project & team management skills, while benefiting from substantial exposure to C
-level executives.
Finally, by joining a leading eHealth European scale
-up, you will be actively contributing to the transformation of the healthcare landscape.
Role
As a Global Onboarding Performance Lead covering a substantial part of the sales & operations cycle, your primary jobs will be to:
Just like an external process, you will have the opportunity to:
At Doctolib, we believe in improving access to healthcare for everyone
- regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it! The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. For more information on how Doctolib processes your application data, click here.
If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.
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