Founded in 2005, Diabolocom is the leading European provider of SaaS contact center solutions. In the last 4 years, Diabolocom has experienced double-digit growth each year. 

Today, we are at the turning point of our development, looking for new talented team players.

Diabolocom helps to streamline millions of customer journeys for companies of all sizes, in more than 60 countries. Diabolocom accompanies both Customer Service and Sales teams, providing a strategic tool for them to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS), and to increase their own KPIs (NPS, leads conversion, revenue…).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services.

Customer success stories: Carrefour, Air Liquide, Essilor, SNCF, La Poste, ManoMano, Meilleurtaux.com, Solocal, Leboncoin.

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Sales team to talk about this role. Here is what they say:

“This isn’t a typical Sales Executive role!”

The words that immediately come to mind when defining the job are: ambition, dynamism, relational intelligence, autonomy and creativity. Our solution is rich and reaching proficiency takes time. Prospecting and contacting our future clients requires comprehension, flexibility, methodical thinking and good negotiation skills. There is no daily routine.

As a Sales Executive, you will join the Sales division and you will work in collaboration with René, Country Lead - Germany and Yves - Chief of Sales and Marketing - France.

Your missions:

- You will acquire, support our customers in the DACH region with regard to our digitalization solutions in the area of telecommunications / contact center

- You will do continuous market observation and preparation of demand and order forecasts

- You will carry out market, customer and competition analyses

- You will define, implement and follow-up targeted sales and marketing activities for our solutions

- You will participate in trade fairs and events

- Because sharing is caring, we expect you to share your knowledge with your team!

You show off the following skills:

- Successfully completed studies or corresponding training, ideally with a focus on business administration or engineering or in the field of business information systems

- At least 3 years of practical / user experience in the area of customer service / contact center

- Experience in sales of SaaS solutions desirable

- High customer orientation as well as the ability to understand and evaluate customer requirements

- Flexibility, ability to work in a team and a high level of commitment

· You are curious and autonomous

· You have an excellent oral and written communication skills in English

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

· Working in a stimulating environment with C-level clients : understand their needs and psychology in order to make good presentations

· Handling calls for tenders

· Interacting with clients from different sectors

Also, here is another list of what you’ll enjoy at Diabolocom:

- You’ll have a three-week onboarding to get to know our product, our teams and our culture!

· You’ll have the chance to work in a multicultural environment

· You’ll have first choice IT equipment

· Team building events : Athens, Meribel, Ibiza, Porquerolles… what’s next? 😎

· Be part of a company at a key moment of its growth, with lots of opportunities 🚀

· You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!

Does this opportunity appeal to you?

Let’s talk! We are curious people and can’t wait to meet you!

Recruitment process

Feel free to send your CV either in French or in English

- Call or visio with Jade, our Talent Manager

- Visio with René, Country Lead - Germany

- Interview with Yves, our Chief Sales & Marketing Officer

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.