Customer Care Specialist Bilingue (ENG/FR) H/F

Dayuse.com is the worldwide leader in daytime hotel reservation platforms and a key figure in the hospitality revolution. By offering guests a novel experience that transforms luxury hotels into daytime living spaces, Dayuse.com is shaking up industry codes. Our platform provides a solution for modern consumers who demand unique and readily-available services to complement a fast-paced and hyper-connected lifestyle.
With headquarters in Paris and offices in Montreal and Hong Kong, Dayuse.com’s service has grown to be available in more than 25 countries and with more than 5,000 hotel partners. After receiving $17 million in Series A funding from leading Venture Capitalists in 2016, we are continuing our rapid expansion, winning Startup of the Year 2016 (l’Express/EY) then Finalist of the Future Startup Unicorns 2017 (Challenges/EuroNext).
To accompany us in this expansion of our presence in the North American market, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.

Learn more about our journey:
https://www.youtube.com/watch?v=agxNd3-AViY&t=1s

Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail

• Coordination of reservation requests including eventual book out situations

• Processing reviews, complaints, and claims via several online tools and CRMs

• Deliver a high level of guest satisfaction management (we offer a 100% response service)

• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)

• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio

• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

• Fully fluent English and French

• Excellent communication and sense of diplomacy

• Hospitality experience desired: front desk, guest relations, or reception is ideal

• At ease with internet tools including Google Suite, Microsoft Office, Excel etc

• Dynamic, reactive, and able to prioritize busy workloads

• Personal culture fit for a dynamic, multicultural startup environment

Additional information:

• Contract: Full time permanent position (CDI)

• Location: 9th arr. in Paris, France

• Remote working 2 days/week after the trial period

• Start: ASAP

• Package includes 50% of Pass Navigo + meal tickets + comprehensive healthcare plan

• Career opportunities in a fast-paced, rapidly growing environment!

HR Call Interview

Interview with Head of Customer Care

Language test in English and French

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