What your future position looks like:

For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the IT market. Your main tasks will be :

• Owner of the onboarding of your accounts

• Maintain accurate client records, keeping track of any updates

• Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Build and strengthen client relationships to achieve long-term partnerships

• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities

• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

Previous experiences

• Professional experience as Account Manager/Customer Support Service will be highly appreciated

We’d love to have you join us for many reasons, such as:

🌍 A multicultural and international team!

🚀 A stimulating SaaS environment within a supportive and a fast-growing company

🧑🏻‍💻 Balance work and life with one remote day per week.

🍎 An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long

☀️ Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!

🌅 Office Summer Hours - finish early on Fridays

🏄🏽 Take part in bsport team building and sport initiatives

💰 Paid internship and opportunity to grow internally

🛌🏽 Supported by bsport on Sick days

About our Company Culture:

At bsport, we prioritize a positive and inclusive culture by encouraging open communication and providing opportunities for professional growth. We believe in valuing all individuals and empowering them to contribute their unique skills and perspectives.

Join our team of passionate and committed people who are dedicated to creating a thriving and welcoming environment. Let’s make it happen together!

If you are eager to have a hands on experience alongside your studies, this role is for you!

You will be a good fit to join us if you:

• Are a native French speaker and is fluent in English (other languages are a plus)

• Have at least 1 year of experience in a similar position

• Enjoy taking initiative and achieving results 💪

• Like to be challenged in a dynamic environment

• Can work individually and has a strong team spirit

• Are organised, precise and demonstrate good communication skills

• Show creativity: creative people are those who share, suggest, and dare to innovate!🚀

What our interview process looks like:

• Discovery call with our Talent Acquisition team (15-minute Zoom meeting)

• Interview with Team member

• Interview with Head of Customer Success & Operations