What your future position looks like:

For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the IT market. Your main tasks will be :

• Owner of the onboarding of your accounts

• Maintain accurate client records, keeping track of any updates

• Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Build and strengthen client relationships to achieve long-term partnerships

• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities

• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

• Have proficiency in French as your primary language and are fluent in English (other languages are a plus)

• Enjoy taking initiative and achieving results 💪

• Like to be challenged in a dynamic environment

• Can work individually and has a strong team spirit

• Are organised, precise and demonstrate good communication skills

• Show creativity: creative people are those who share, suggest, and dare to innovate! 🚀

What our interview process looks like:

• Discovery call with our Talent Acquisition team

• Interview with a member of the team

• Interview with our manager