💼 Job description

As our new VP of Operations your challenge will be to build a successful international operations team (composed of Onboarding, Customer Care and CSM Operations) in 2 years in a context of very fast growth. You will manage middle managers and an international team based in Paris who is serving our community of brigaders and businesses in all cities in France and UK where Brigad is active.

You will have a key role scaling operations as Brigad is in a hypergrowth phase and will be continuing to expand internationally in the coming years by building new processes and implement more structure within the operations team.

Currently the team is composed of 15 persons with a plan to increase it to 50

Your goals, with your teams, will be to support the hypergrowth of the company, build, hire and lead a great team, scale operations, bring our processes to the next level and provide a best-in-class service to our community.

You will be reporting to Nicolas, our COO and you will be a key leader in the organisation, working cross functionally with other managers (Marketing, Product, Finance, Sales…).

What you will do ?

• Own onboarding, care and CSM operations performance
• Hire, lead and grow a centralized international team, including middle managers
• Radically challenge processes and implement new ones to improve operations performance
• Introduce new tools to scale the operations and manage relationships with partners
• Work with the Product Team to scale operations.
• Be a key member of the Leadership group and work with other managers to define the company’s strategic goals (OKR) and execute on cross functional projects

What makes the job special ?

• You will be joining an early-stage mission-driven company, that has been very resilient to go through the Covid crisis and is now entering a new hypergrowth phase
• You will be building and leading a best-in-class international team based in Paris
• You will own Customer Care, Onboarding Operations and CSM
• Build and implement new processes for supporting the hypergrowth’s phase of Brigad
• At the end of the day, you will help thousands of workers in the Hospitality and Healthcare industries to find great work opportunities and self-realize in their career

Values

• Brave — We dare trying things and challenging the status quo
• Impact — We make sure our work change things for the better
• Care — We care about each others, users and work, in this order
• Enjoy — And try having a lot of fun along the way!

Perks

• Easy remote work policy
• Alan
• Swile
• Special parenthood policy (we are part of the Parental Act program)
• 50% on transportation

Skills

• Energy: you are an energetic leader and lead by example
• Experience: you have a successful experience managing operations and/ or customer care teams in a fast growth environment
• Ownership and execution: you have a business owner mindset and look into details to improve performance
• Care: you care about people and are always willing to transform a negative experience into an outstanding one, both for the community and for your team
• Communication skills: you’re able to communicate and convince many diverse audiences
• Languages: you’re fluent in English and French

• A 30-mn call with Nicolas, COO
• A 60-mn first round interview with Nicolas
• A second round of interviews with Florent (CEO) and 1 or 2 other managers