About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for an Energy Serving Certificates (ie. Certificats d’Economies d’Energie in France) process manager to join the ESC Western Europe team at BlaBlaCar. Their mission is to build, document and challenge all the processes to drive the Energy Saving Certificate (ESC) schemes to success and to beneficiaries satisfaction. As ESC Revenue Process Manager, your role will be to implement new processes and improve existing, ensure beneficiaries satisfaction and work on cross team projects. We are looking for someone rigorous with an entrepreneurial mindset to support our ESC activity but also able to work in a strict regulatory environment. You will be reporting to the Head of ESC and working with a team of 5 people.
Your responsibilities
Set up and guarantee operational excellence in our ESC revenue generation through documentation, assessment, continuous improvement approach, team trainingManage front-end customer experience on ESC benefits, lead optimization proposal, maximize success, monitor customer satisfaction and financial impacts (e.g. goodwill gestures)Consolidate the needs of the ESC team and bugs report, from definition and expression to cross-team coordination and implementation Project management (including cross-team) to improve ESC processes, beneficiaries experience, work efficiencyActive contribution on ESC revenue generation and support the ESC team depending on business priorities Your qualifications
Capacity to deliver accurate process documentation and evaluate impacts on a complex and changing environment Project management skills : autonomous to lead projects to the delivery, identify challenges and priorities, you are very organized Cross teamwork and coordination, smooth relationship and ability to convince and find the best compromise Customer success experience to understand customer needs and issuesFluent in French, full working proficiency in EnglishThriving in a collaborative, fast-growing and innovative environmentAbility to take ownership, aligned with business priorities Nice to have: Excel and CSV proficiency, ESC knowledge, working proficiency in SpanishWhat we have to offer
4 additional weeks of Maternity leaves and Paternity leaves paidFinancial support for home office equipmentMinimum 25 days holiday per yearLocal meal plan policies (Swile card in France)50% transportation paid in France (Forfait Mobilité Durable)Relocation package and visa supportFree unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsEmployee Stock ownership planRegular team building eventsMental health support through Moka.care Paid leave - be the member dayAnnual budget for Sport & Cultural activities (180 euros reimbursement)Interested in joining the ride?
a 45-min video-call with your Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questionsa 60-min video-call with our Head of ESC revenues, Floriane Reya fully remote exercise to evaluate your skillsa 60-min video-call with Floriane Rey & Jean-Michel to discuss about your exercise a 30 mins with Jean-Michel Trinh a 30-min video-call with our SVP Western Europe, Dau-Khoi Nguyen for vision fit and rounding off the processOur hiring process lasts on average 25-30 days, offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
