About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.
Your Mission
As a Content Specialist, you help ensure our members have an enriching and trustworthy experience by creating customer support content that helps millions of our community members every day. You will directly report to our Content Manager and work within our Community Relations Content team.
Your responsibilities
Request management: efficiently manage incoming content requests by understanding, reviewing, and preparing them, while ensuring a minimal request backlogContent creation: research, plan and produce English source content for a range of support channels (Help Centre, Agent templates)Localization management: ensure that the content is adapted to the markets’ specificities and coordinate the localization with the local content ownersTechnical support implementation: ensure proficiency in using different tools to ensure streamlined content processes.Your qualifications
You have a perfect command of EnglishYou've excellent skills in English (written and verbal)You have previous experience writing content in EnglishYou are detail oriented, structured and organized You are resourceful and can adapt quickly, especially to various toolsAbility to take ownership, aligned with business priorities Nice to have:
You have previous experience in a multicultural environment, successfully managing the challenges of working with different languagesYou’re fluent in French or other languages What we have to offer
Full remote possible in the country of the roleFree unlimited carpooling & bus ridesEmployee Stock Ownership planMinimum 25 days holiday per yearLocal meal plan policies (Swile card in France)50% transportation paid in France (Forfait Mobilité Durable)Mental health support through Moka.careInterested in joining the ride?
a 45-min video-call with our Talent Acquisition Managers, Alessandra, to get to know you, understand your career expectations and answer your questionsa fully remote exercise to evaluate your technical skillsa 60-min video-call with our Content Manager, Clara, to review your exercise and to give you more insights into the role and discuss further your background*Our hiring process lasts on average 25-30 days, offers usually come within 48 hours
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
