Join our team as a Customer Support Specialist and contribute to a cutting-edge AI SaaS product in a seasoned team environment.

This role is pivotal in fostering excellent customer relationships and ensuring the smooth operation of our services by coordinating interactions externally (with users) and internally within the Batvoice team.

The position combines tasks with a strong orientation towards product innovation and customer interaction and offers rapid advancement opportunities towards Customer Success Management and Product Management roles.

Your missions:

• Customer interaction & communication: respond to inquiries promptly via Intercom & email and proactively update customers on issue status and product updates.

• Ticket management & quality assurance: oversee the ticketing process to ensure no user issue is overlooked & conduct pre-release testing of new features to ensure quality and functionality.

• Content management & customer education: maintain and update instructional content, including Batvoice Academy, FAQs and tutorials. Organize and lead educational webinars to enhance user understanding and engagement.

• Data management: perform data annotations and transcriptions as required for product accuracy.

• Professional development & team collaboration: participate in continuous training and collaborate across departments to foster innovation and improve customer satisfaction. Engage in projects that offer pathways to roles in Customer Success Management and Product Management.

• Innovative contribution & engagement: suggest and implement new ideas to enhance the customer support experience. Regularly gather customer feedback through surveys to identify potential improvements.

Contract:

• Type of Contract: Contrat à Durée Indéterminée (CDI)

• Working Time: 39 hours per week

• Work schedule: 9:00 → 12:30 - 14:00 → 18:30 Monday → Thursday & → 17:30 Friday (chat Intercom réponse <2 min)

• Annual gross salary: 24k€ → 27k€

• Office Location: full remote

We are seeking a highly motivated and adaptable individual who exemplifies a collaborative spirit in a dynamic work environment.

We are looking for candidates who ideally have experience in a similar position and hold a Master’s degree. However, highly motivated junior candidates eager to embrace and rapidly ascend the learning curve are also strongly encouraged to apply. We value enthusiasm and a proactive approach to professional growth.

Here’s what we require and what would ideally set you apart.

Required Skills

• Communication mastery: exceptional verbal and written skills in French, with professional proficiency in English;

• Tools proficiency: experience with customer support tools like Intercom and proficient in the use of modern technology;

• Independent management: ability to effectively manage priorities, work independently, and maintain organization in a multitasking environment.

• Team collaboration: skilled at working within team settings and collaborating across departments to meet company goals.

• Attention to detail: organized and meticulous approach to task and ticket follow-up, with a keen eye for detail.

• Versatility and initiative: ready to take on multiple roles and proactive in initiating project improvements.

Ideal Skills

• Customer Service expertise: strong capabilities in customer service and problem-solving.

• Educational leadership: ability to lead training sessions and webinars, enhancing team knowledge and expertise.

• Quality & Testing knowledge: familiarity with quality control and software testing processes.

Personal Attributes

• Tech-Savvy: comfortable navigating through continuously structuring and improving environments;

• Proactivity: not just responsive, but also proactive in contributing innovative ideas to customer support projects.

• User Engagement: enthusiastic about direct interaction and meeting with users, enriching their experience and fostering positive relationships.

More about the environment

⭐ Dynamic, Inspiring International Team and Mission-Driven Environment
Join a team where motivation and purpose converge to create a uniquely inspiring workplace.

🕺 Rapid Advancement Opportunities
Accelerate your career growth with numerous opportunities for fast-paced professional development.

🏥 Comprehensive Health Insurance with Alan
Enjoy excellent health coverage through Alan, ensuring peace of mind for you and your family. (50% participation)

🥗 Luncheon Vouchers Provided
Benefit from luncheon vouchers, making your daily dining convenient and affordable. (50% participation)

💻 Flexible, Hybrid Work Model
Experience the best of both worlds with our flexible working environment that supports both in-office and remote work options.

🌴 Engage in Exclusive Batvoice Events
Join us for biannual gatherings at stunning holiday destinations, where all team members unite to connect, recharge, and create unforgettable memories.

• Fit & technical interview with your future manager (45 min)

• Meeting with our HR manager (45 min)

• Two-way reference calls