As a Customer Service Advisor , you will join the Operations team, which is at the heart of Ankorstore business. The Operations team’s vision is to ease our customers’ life while proposing them great services. You will be in charge of managing our customers’ requests and making sure we provide them with everything they need.

• You will be the front line, go-to resource for customer questions and platform issues.
• You will Support our Brand and Retailer partners with their requests, needs, and issues.
• You will take care of complex issues regarding our marketplace Operations and find solutions to solve them as fast as possible
• You will be involved in our continuous improvement process and propose new ideas or areas of improvement
• You're a team player and you like to support people

What we are looking for

• 2-3 years of Customer Care, Sales, or related experience
• Relevant experience in a similar role is a plus
• You are a real problem solver
• You speak English and Spanish as a native level.

Most important qualities to succeed in this role :

• Excellent written and oral communication skills, as we currently support through a variety of channels including phone, email, and chat
• Empathetic and understanding to our customers’. Our mission is to ease our customer life, and we want to stick with this.
• Organized, disciplined, and attention to detail
• Confident adapting to a fast-paced company environment
• Demonstrated ability to successfully multi-task as our customer needs may be complex

What’s in for you:

• One in a time opportunity to join one of the fastest growing European startups just after series BWorking with a very ambitious & mission driven team backed by powerful VCs (Tiger Global, Bain Capital)
• Strong values, a real purpose-driven company, in an international environment
• A highly dynamic environment in a fast scaling company at a stage where you will able to shape things autonomously and participate to the future of the organisation
• A real playground for development with exciting career opportunities, locally or internationally, with strong mentors
• Competitive compensation
• A Permament contract - 39 hours per week - monday to sunday - time frame 8 am to 8 pm
• Partial work from home (up to 2 days a week) after 3 months within the company. Please note that this is not a fully remote position.
• Location: Lille / Euratechnologie - France