List of missions:

The mission is located on Allianz Technology France, Workplace teams.
In interface with Allianz France who is the main customer and with AZ Technology central team who are produced the Shared Service, you are in charge of follow the activities of the central teams.

SDM is in charge of managing the RUN of Shared Service Workplace (Change, Problem, Incident, Request). He is responsible of the analyses and the improvement of existing process.

• Coordinate of all stake holders by understanding business constraints & group strategy directives (security, workplace…)
• Manage and coordinate with AZ Technology Central team for central and local incidents, including end user incident (level 2 and 3).
• Identify and suggest remediation for issues, prioritize important action.

Integration of new functionality proposed by central Service Owners for integration new functionality (integration management) :

• Analyze all the delivery chain and integrate new service / new functionality as part of specific project
• Estimate necessary investment
• Drive action in order to industrialize the services
• Publish documentation
• Manage some projects (with Project Managers if required).

Services :

• Global Mailling (Exchange On Premise & Online)
• Office 365
• AVC (Citrix XenDesktop)
• EMS (Workspace One & Microsoft Intune)
• Cisco Webex

Delivrables :

Participation to meeting and comitees :

• Service Delivery Tower meeting
• Financial meeting
• Service Subgroup meeting
• Keep planning & budget up to date
• Documentation & history of action made
• Maintain the quality of the service on top level
• Answer to request from customer
• Supervise Incident, Change, Request on Service Now
• Coordinate Major issues
• Escalation to service owners

Skills :

• Workplace experience is mandatory : know how a workplace team works

• Expert :
  Management of KPI
  Management of project on AGILE mode
  Strong knowledge :
  Exchange
  Mail Service (SMTP, DKIM, SMARC, Antispam)
  Office 365
  IAM concept
  Active Directory
  VMWare Workspace

-Begginer :
XenDesktop
Dell IAM
LDAP protocol

• English Fluent