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Customer Solution Specialist - CDD - Paris

CDD / Temporaire(6 mois)
Salaire : Non spécifié
Télétravail occasionnel


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Le poste

Descriptif du poste

The Customer Success team is looking for a Customer Solution Specialist. As an expert will be on support of the whole team by becoming a:

Functional expert:

  • Turn into a specialist of our solution to help clients in their daily use

  • Participate in functional workshops with customers

  • Analyze customer needs and suggest appropriate configuration on the platform

  • Support the configuration of customer solutions and execution of integration tests

  • Manage corrective and evolutionary maintenance

  • Liaise with product team to assure the correct set up of the platforms after product updates

  • Document new & existing Customer Success processes

  • Run training for Customer Success Team to onboard newcomers

  • Work closely with the Product Team to suggest product improvements

  • Work on training materials for customers

Customer Care Specialist:

  • Assist with Customer Support

  • Assist in qualifying, processing and monitoring requests via CRM

  • Resolve problems by clarifying the customer’s questions

  • Provide accurate, valid, and complete information to customers

  • Participate in the continuous improvement of Customer Care process


  • First and foremost, friendly, caring and trustworthy colleagues,

  • A flexible work organization: telework possible and flexibility in working hours,

  • Offices in the center of Paris,

  • Pet-friendly days,

  • Unlimited tea, coffee and snacks,

  • Welcome pack for Mac,

  • A mutual insurance (55% paid by the company)  and 0 “carence” in case of sick leave during the 1st year,

  • A Swile meal ticket card (10€ per working day and 6€ paid by the company),

  • HR and managerial support to support everyone’s progress (training, conferences, professional development, etc.),

  • A culture based on transparency and autonomy,

  • Forfait cadre jours with 11 days of RTT,

  • Parental support via one month of paid leave for the second parent (Parental Law), up to 5 paid sick days per year per children, free coverage for children and birth bonus via our mutual insurance,

  • 50% reimbursement of a public transport 

  • Sustainable mobility allowance possible (cycling, carpooling, monowheeling, etc.),

  • Remote allowance bonus,

  • Business travel 100% paid by the company,

  • Complete two-week onboarding course,

  • Performance RDV twice a year,

  • International environment,

  • Ticket sport,

  • Mental well-being with “com up” support (access to content + mediation session/psychological consultation).

Profil recherché


  • First experience (1-2 years) with HR/SaaS environments

  • Fluent in English and French

  • Excellent written and oral communication skills

  • Strong problem solving and analytical skills

  • Detail-oriented


  • Previous recent experience in a client-facing role

  • Familiarity with working in a multicultural environment

  • Good use of IT tools including Excel

  • Organized to work in a team and share your knowledge with others

  • Ability to share and receive feedback

  • Former experience with CRM would be a plus

  • This is an entry level position so, if you don’t meet all the requirements outlined below, tell us why you would still be a great fit for this role in your cover letter! We are looking for someone who is passionate about HR & Talent Management topics, as well as technology!

Déroulement des entretiens

  • 1 visio interview with Audrey, our Talent acquisition manager

  • 1 fit interview with your next manager, Charles

  • 1 technical test (to do at home) 

  • 1 test debriefing with Charles and Elliott, the Head of Operations

  • 1 interview with Elliott?

  • 1 referral call

  • 1 reverse referral call : you can be connected to whoever you choose to have another feedback

Fast and transparent answer (3 weeks max)

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