Cette offre n’est plus disponible.

Customer Solution Specialist - CDD - Paris

CDD / Temporaire(6 mois)
Paris
Salaire : Non spécifié
Télétravail occasionnel

365Talents
365Talents

Cette offre vous tente ?

Questions et réponses sur l'offre

Le poste

Descriptif du poste

The Customer Success team is looking for a Customer Solution Specialist. As an expert will be on support of the whole team by becoming a:

Functional expert:

  • Turn into a specialist of our solution to help clients in their daily use

  • Participate in functional workshops with customers

  • Analyze customer needs and suggest appropriate configuration on the platform

  • Support the configuration of customer solutions and execution of integration tests

  • Manage corrective and evolutionary maintenance

  • Liaise with product team to assure the correct set up of the platforms after product updates

  • Document new & existing Customer Success processes

  • Run training for Customer Success Team to onboard newcomers

  • Work closely with the Product Team to suggest product improvements

  • Work on training materials for customers

Customer Care Specialist:

  • Assist with Customer Support

  • Assist in qualifying, processing and monitoring requests via CRM

  • Resolve problems by clarifying the customer’s questions

  • Provide accurate, valid, and complete information to customers

  • Participate in the continuous improvement of Customer Care process

Benefits

  • First and foremost, friendly, caring and trustworthy colleagues,

  • A flexible work organization: telework possible and flexibility in working hours,

  • Offices in the center of Paris,

  • Pet-friendly days,

  • Unlimited tea, coffee and snacks,

  • Welcome pack for Mac,

  • A mutual insurance (55% paid by the company)  and 0 “carence” in case of sick leave during the 1st year,

  • A Swile meal ticket card (10€ per working day and 6€ paid by the company),

  • HR and managerial support to support everyone’s progress (training, conferences, professional development, etc.),

  • A culture based on transparency and autonomy,

  • Forfait cadre jours with 11 days of RTT,

  • Parental support via one month of paid leave for the second parent (Parental Law), up to 5 paid sick days per year per children, free coverage for children and birth bonus via our mutual insurance,

  • 50% reimbursement of a public transport 

  • Sustainable mobility allowance possible (cycling, carpooling, monowheeling, etc.),

  • Remote allowance bonus,

  • Business travel 100% paid by the company,

  • Complete two-week onboarding course,

  • Performance RDV twice a year,

  • International environment,

  • Ticket sport,

  • Mental well-being with “com up” support (access to content + mediation session/psychological consultation).


Profil recherché

Must-have

  • First experience (1-2 years) with HR/SaaS environments

  • Fluent in English and French

  • Excellent written and oral communication skills

  • Strong problem solving and analytical skills

  • Detail-oriented

Nice-to-have:

  • Previous recent experience in a client-facing role

  • Familiarity with working in a multicultural environment

  • Good use of IT tools including Excel

  • Organized to work in a team and share your knowledge with others

  • Ability to share and receive feedback

  • Former experience with CRM would be a plus

  • This is an entry level position so, if you don’t meet all the requirements outlined below, tell us why you would still be a great fit for this role in your cover letter! We are looking for someone who is passionate about HR & Talent Management topics, as well as technology!


Déroulement des entretiens

  • 1 visio interview with Audrey, our Talent acquisition manager

  • 1 fit interview with your next manager, Charles

  • 1 technical test (to do at home) 

  • 1 test debriefing with Charles and Elliott, the Head of Operations

  • 1 interview with Elliott?

  • 1 referral call

  • 1 reverse referral call : you can be connected to whoever you choose to have another feedback

Fast and transparent answer (3 weeks max)

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Autres”.

  1. Compagnie Européenne De Garanties Et Cautions
    Compagnie Européenne De Garanties Et Cautions
    Compagnie Européenne De Garanties Et Cautions

    Paris

    CDD / Temporaire
    Télétravail fréquent
  2. Indy
    Indy
    Indy

    Lyon · Paris

    CDD / Temporaire
    Télétravail total
    25K €
  3. Sysco France
    Sysco France
    Sysco France

  4. La Sécurité Sociale
    La Sécurité Sociale
    La Sécurité Sociale

  5. emlyon business school
    emlyon business school
    emlyon business school

  6. Natixis
    Natixis
    Natixis

Voir toutes les offres