The Customer Success team is looking for a Customer Solution Specialist. As an expert will be on support of the whole team by becoming a:

Functional expert:

• Turn into a specialist of our solution to help clients in their daily use

• Participate in functional workshops with customers

• Analyze customer needs and suggest appropriate configuration on the platform

• Support the configuration of customer solutions and execution of integration tests

• Manage corrective and evolutionary maintenance

• Liaise with product team to assure the correct set up of the platforms after product updates

• Document new & existing Customer Success processes

• Run training for Customer Success Team to onboard newcomers

• Work closely with the Product Team to suggest product improvements

• Work on training materials for customers

Customer Care Specialist:

• Assist with Customer Support

• Assist in qualifying, processing and monitoring requests via CRM

• Resolve problems by clarifying the customer’s questions

• Provide accurate, valid, and complete information to customers

• Participate in the continuous improvement of Customer Care process

Benefits

• First and foremost, friendly, caring and trustworthy colleagues,

• A flexible work organization: telework possible and flexibility in working hours,

• Offices in the center of Paris,

• Pet-friendly days,

• Unlimited tea, coffee and snacks,

• Welcome pack for Mac,

• A mutual insurance (55% paid by the company)  and 0 “carence” in case of sick leave during the 1st year,

• A Swile meal ticket card (10€ per working day and 6€ paid by the company),

• HR and managerial support to support everyone’s progress (training, conferences, professional development, etc.),

• A culture based on transparency and autonomy,

• Forfait cadre jours with 11 days of RTT,

• Parental support via one month of paid leave for the second parent (Parental Law), up to 5 paid sick days per year per children, free coverage for children and birth bonus via our mutual insurance,

• 50% reimbursement of a public transport 

• Sustainable mobility allowance possible (cycling, carpooling, monowheeling, etc.),

• Remote allowance bonus,

• Business travel 100% paid by the company,

• Complete two-week onboarding course,

• Performance RDV twice a year,

• International environment,

• Ticket sport,

• Mental well-being with “com up” support (access to content + mediation session/psychological consultation).

Must-have

• First experience (1-2 years) with HR/SaaS environments

• Fluent in English and French

• Excellent written and oral communication skills

• Strong problem solving and analytical skills

• Detail-oriented

Nice-to-have:

• Previous recent experience in a client-facing role

• Familiarity with working in a multicultural environment

• Good use of IT tools including Excel

• Organized to work in a team and share your knowledge with others

• Ability to share and receive feedback

• Former experience with CRM would be a plus

• This is an entry level position so, if you don’t meet all the requirements outlined below, tell us why you would still be a great fit for this role in your cover letter! We are looking for someone who is passionate about HR & Talent Management topics, as well as technology!

• 1 visio interview with Audrey, our Talent acquisition manager

• 1 fit interview with your next manager, Charles

• 1 technical test (to do at home) 

• 1 test debriefing with Charles and Elliott, the Head of Operations

• 1 interview with Elliott?

• 1 referral call

• 1 reverse referral call : you can be connected to whoever you choose to have another feedback

Fast and transparent answer (3 weeks max)