Customer Success Manager

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.

360Learning powers the future of work at 1,500 organizations. Founded in 2013, 360Learning has raised $240 million with 300+ team members across New York, Paris, and London.

As a Customer Success Manager (or as we like to call them, a Client Success Partner), you will partner with our clients to achieve their digital training strategy through the 360Learning platform. The relationship you create with your customers will allow you to map your customer’s key business objectives, audit and analyze platform usage to identify opportunities, review benchmarks and best practices, create action plans to capitalize on those opportunities and develop an ROI strategy.

You will ensure the renewal of contracts by helping our customers achieve their desired outcomes, which in many cases includes coordinating different resources to address customer requirements (technical, educational, etc.). This is a high profile role within our growing company, as you are responsible for the development and goal attainment of our clients!

Hear from the team:

“As a member of the Client Success team you not only will join a group of high performing, customer-centric team members, but you’ll have an opportunity to see your direct impact on your clients and 360Learning daily.  We have exciting and strategic conversations and partner with our clients so they can be successful; and their success is our success.” - Howard Simpson, Senior Director of Customer Success, https://www.linkedin.com/in/howardcsimpson/ 

Within 1 month, you will:

Within 3 months, you will:

Within 6 months, you will:

Within 12 months, you will:

The Skill Set

What We Offer