Client Success Partner Strategic
360Learning

360Learning

Client Success Partner Strategic

L'entreprise

360Learning

360Learning

  • SaaS / Cloud Services, EdTech
  • Entre 250 et 2000 salariés

Le poste

Client Success Partner Strategic

Who are they?

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.

360Learning powers the future of work at 1,500 organizations. Founded in 2013, 360Learning has raised $240 million with 300+ team members across New York, Paris, and London.

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Job description

As a Strategic Client Success Partner (CSP), you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients.

Given the complexity of Strategic Clients, you act as a true bandmaster to ensure the renewal of the clients' contracts by :

- coordinating the different 360Learning resources (technical, pedagogical,...)

- enabling the strategic positioning & vision that our system provides

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in the portfolio.

Within 1 month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSPs from the team
  • Within 3 months, you will:

  • Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Strategic accounts).
  • Start new projects with prospects and clients
  • Within 6 months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities).
  • Within 12 months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders & advocates within the client’s team
  • Develop and share good business practices with the entire Client Success team
  • The Skill Set

  • Experience: 4+ years as an HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)
  • Previous experience in the SaaS B2B industry is nice to have
  • Strong interest for the digital industry, education and e-learning in particular
  • Strong interpersonal and communication skills
  • Native French, and excellent English proficiency (B2 minimum)
  • Enthusiasm about the idea of working in our Culture of Convexity
  • What we offer

  • Compensation: Package includes base salary, a variable component and equity
  • Benefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter.
  • Balance: Flexible hours, full remote work possible anywhere in France
  • International team: Offices in London, New York and Paris
  • Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
  • Interview process

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with a CSP Enterprise
  • Case study presentation with our Client Success Coach and VP Client Success
  • Clarification Meeting with the Client Success Ops team
  • Culture Fit Meeting with our VP Client Sucess Team
  • Offer!
  • 360Learning

    360Learning

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