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Client Success Partner Strategic

Permanent contract
Paris
Salary: Not specified
Fully-remote

360Learning
360Learning

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The position

Job description

As a Strategic Client Success Partner (CSP), you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients.

Given the complexity of Strategic Clients, you act as a true bandmaster to ensure the renewal of the clients' contracts by :

- coordinating the different 360Learning resources (technical, pedagogical,...)

- enabling the strategic positioning & vision that our system provides

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in the portfolio.

Within 1 month, you will:

  • Master our product and navigate Convexity, our working environment
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSPs from the team
  • Within 3 months, you will:

  • Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Strategic accounts).
  • Start new projects with prospects and clients
  • Within 6 months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities).
  • Within 12 months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders & advocates within the client’s team
  • Develop and share good business practices with the entire Client Success team
  • The Skill Set

  • Experience: 4+ years as an HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)
  • Previous experience in the SaaS B2B industry is nice to have
  • Strong interest for the digital industry, education and e-learning in particular
  • Strong interpersonal and communication skills
  • Native French, and excellent English proficiency (B2 minimum)
  • Enthusiasm about the idea of working in our Culture of Convexity
  • What we offer

  • Compensation: Package includes base salary, a variable component and equity
  • Benefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter.
  • Balance: Flexible hours, full remote work possible anywhere in France
  • International team: Offices in London, New York and Paris
  • Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
  • Interview process

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with a CSP Enterprise
  • Case study presentation with our Client Success Coach and VP Client Success
  • Clarification Meeting with the Client Success Ops team
  • Culture Fit Meeting with our VP Client Sucess Team
  • Offer!
  • Want to know more?

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