As a Strategic Client Success Partner (CSP), you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients.
Given the complexity of Strategic Clients, you act as a true bandmaster to ensure the renewal of the clients' contracts by :
- coordinating the different 360Learning resources (technical, pedagogical,...)
- enabling the strategic positioning & vision that our system provides
Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in the portfolio.
Within 1 month, you will:
Master our product and navigate Convexity, our working environmentFamiliarize yourself with the processes and tools used by our Client Success Partner (CSP) teamParticipate in your first customer meetings with other CSPs from the teamWithin 3 months, you will:
Take over a portfolio of existing customers, for the largest accounts we have at 360Learning (called Strategic accounts).Start new projects with prospects and clientsWithin 6 months you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve themDefine a retro-planning of the initiatives on the solution and vouch for itIdentify and document customer use-casesDevelop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teamsWork with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities).Within 12 months, you will:
Reduce churn by identifying customers at risk and implementing a remedial action planIdentify strong leaders & advocates within the client’s teamDevelop and share good business practices with the entire Client Success teamThe Skill Set
Experience: 4+ years as an HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)Previous experience in the SaaS B2B industry is nice to haveStrong interest for the digital industry, education and e-learning in particularStrong interpersonal and communication skillsNative French, and excellent English proficiency (B2 minimum)Enthusiasm about the idea of working in our Culture of ConvexityWhat we offer
Compensation: Package includes base salary, a variable component and equityBenefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. View our CSR charter.Balance: Flexible hours, full remote work possible anywhere in FranceInternational team: Offices in London, New York and ParisCulture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/Interview process
Phone Screen with our Talent Acquisition ManagerDiscovery Meeting with a CSP EnterpriseCase study presentation with our Client Success Coach and VP Client SuccessClarification Meeting with the Client Success Ops teamCulture Fit Meeting with our VP Client Sucess TeamOffer!