POS-29265

POS-29265

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust, increase product adoption and consulting on the HubSpot software in a scalable manner.

Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.

As an Associate Customer Success Manager (Scaled Team)

You will: 

• Be passionate about customer success and experience in a Scale environment
• Solve problems with curiosity and creativity
• Embrace challenges and change
• Invest in relationships with customers and colleagues

Use AI-powered recommendations and engagement tools to enhance how we prioritise outreach and support scalable customer success strategies

 You will execute on the following responsibilities:

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Collaborate on plays to drive programmes and strategies to help our customers grow at scale
• Engage customers via both inbound shared email inbox and proactive outreach—including facilitation in a group setting—resolving customer needs by aligning them with the right resources
• Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.
• Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
• Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
• Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time

You have:

• Fluency in English and German, with strong verbal and written communication skills in both
• Excellent problem solving, self starter, critical thinking and presentation skills
• Aptitude for learning software
• Prior experience in a customer service, project based or consulting role
• A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills across diverse mediums.call , email, presentations, facilitations - .this is a scale team!
• The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
• A verifiable track record of consistently meeting and exceeding goals
• Experience working with evolving priorities—you're agile, proactive, and comfortable navigating ambiguity as customer needs and business strategies shift