As an Account Manager on the North American team, you are responsible for growing revenue from our existing customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through outbound efforts within an existing set of assigned clients, highly tailoring your approach to each client, focusing on top accounts, and generating valuable conversations across multiple teams. Think of this as a sales position to expand our footprint within the client base.
Hear from your future coach:
“Our Account Managers are at the heart of our customer teams, and care deeply for our clients. Interfacing with many teams across 360Learning, they act as strategic advisors for our customers, and excel in identifying opportunities for growth, expansion and optimization within their book of business.” - Erica Suhonos, Director of Account Management https://www.linkedin.com/in/erica-s-21b11844/
What You'll Do
Sell additional solutions into our existing client baseUse our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identifiedIdentify top potential accounts, understand current connections and create power map for growth opportunitiesCreate detailed outreach cadences, and make outbound calls to accounts to overachieve sales quota metricsArrange regular meetings over VC and in-person with key players in the accounts and ensure you are the point of contact for business opportunities, issues, and questionsEvangelize 360Learning vision through high-quality product demonstrations and account-specific initiativesWork with all other teams within the company to optimize the customer experience across your portfolio of clientsEstablish and grow relationships with key decision-makers and influencers within the customer base, over VC and in-personAccess, analyze, present customer reports using a data-driven approach to provide strategic recommendationsDrive and deliver customer satisfaction and referenceabilityWithin 1 month, you will:
Get familiar with our Convexity cultureMaster your product knowledge, demo, and pitchStart work with our client success team to understand the book of businessLearn our unique market positioningWithin 3 months, you will:
Create a detailed Territory PlanBuild your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreachRun tailored and exceptional client meetings with high priority clients, over VC or In-personBecome knowledgeable in Learning & Development market trends, emerging technologies, and competitorsCreate a white-space analysis and product growth plan to identify and generate revenue opportunities within the existing customer baseManage and deliver accurate forecasting projections via Salesforce, Gong, etc.Close your first deal!Within 6 months, you will:
Continue to drive revenue generation through strategic planning with the customer success team and current clientsContinue pipeline growth efforts with intentional Account Based outreachExecute data-driven business reviews, both internally and externally Meet and exceed all quarterly sales quotasHelp mentor others across the sales teamWithin 12 months, you will:
Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organizationBe a thought leader of Learning and Development market trends and become a subject matter expert and trusted business partner within your existing client baseBe ready to tackle more complex, multi-threaded dealsThe Skill Set
At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account ExecutiveBonus points for experience selling learning solutions like an LMS or LXPA growth mindset with a positive life-long learning attitude Strong analytical and organizational skillsStrong written and verbal communication skillsExecuted complex software/platform demos in your sales processA Bachelor’s degree or higher level of educationEnthusiasm for our Convexity culture (https://bit.ly/Convexity_360L)What We Offer
Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆Interview Process
Phone Screen with our Talent Acquisition Manager Discovery Interview with the Hiring CoachTeam Meeting & Case Study with a teammate, the Hiring Coach and 1 other sales leaderCulture Interview with the Chief Revenue OfficerReferences & Offer!⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
