Big Data, FinTech / InsurTech

Paris, New York City

Ops team

The Ops Team plays a central role at Trustpair. They have different missions:

  • piloting transversal projects so that all Trustpair teams work better and faster ;

  • managing the KYS (know you supplier) process, with a team of people ;

  • offering the support Level 1, so they're able to answer quick questions or transfer complex problems to the CSM team ;

  • sharing the "fraud" expertise, they monitoring and give feedback on the evolution of fraud techniques.

The KYS really is part of the offer, so the Operations Team is fully included in the product. Each day, they handle a mix of operations & more long-term projects.

They are a key lever to the company’s growth, by increasing the KYS validation rate, which is the key selling point of the product