Trustpair empowers large global companies to eliminate vendor payment fraud with a market leading account validation automation platform. Trustpair serves over 300 enterprise customers, helping finance teams protect against 100% of fraud attacks.

The company’s global presence includes offices in New York City, Paris, and Milan. Our team is composed of 100+ employees with 15 different nationalities who are dedicated to payment security. Trustpair raised 20 million euros to accelerate international growth, and equip finance leaders with the tools needed to tackle sophisticated fraud tactics such as AI, deepfakes, cyber attacks, and more.

About the role

We are seeking an experienced People Development & Operations Manager based in Paris to support Trustpair's international expansion. The ideal candidate excels in HR operations and development, with a passion for continuously improving processes and initiatives while managing daily operations.

Reporting to our VP People, you will oversee a diverse portfolio of responsibilities across European and US operations, collaborating closely with teams and managers throughout the organization.

With the support of an apprentice, you will manage HR operations and projects for all employees across all contract types and geographical locations.

What you'll do:

People Development & Employee Experience

• Strategic Planning & Analysis
  • Alongside our VP People, contribute to the construction of our annual people roadmap development through employee feedback collection, post-mortems, external benchmarks, etc
  • Design and conduct employee experience surveys
• Learning & Development
  • Create and oversee career development programs
  • Build and nurture the Manager's community
  • Design comprehensive training plans
• Culture & Engagement
  • Serve as HR business partner for managers and employees
  • Orchestrate company-wide events (all-hands, team buildings)
  • Organize social activities (sports challenges, monthly gatherings)

HR Operations & Administration

• Process Excellence
  • Optimize and manage end-to-end employee lifecycle (onboarding, probation, performance, offboarding)
  • Drive HR digitalization projects (tools implementation, process automation)
  • Document and maintain HR processes, ensuring clear communication to all stakeholders
• Payroll Management
  • Oversee multi-country payroll processing
  • Ensure accurate and timely salary payments
• Systems & Data
  • Manage HR platforms (Hibob, Payfit)
  • Maintain data integrity for reporting purposes
  • Handle HR documentation and compliance requirements

Workplace Management

• Infrastructure & Equipment
  • Partner with IT/Ops for employee equipment management
  • Maintain IT security compliance hand in hand with security & operations teams
  • Oversee office space optimization
• Vendor Management
  • Coordinate office supplies and equipment procurement
  • Oversee facilities maintenance and improvements

Management our People Ops Apprentice

• Task Management
  • Delegate and oversee daily operational tasks
  • Review work quality and ensure accuracy
• Training & Development
  • Set clear objectives and KPIs
  • Create and implement training plan for the apprentice
  • Provide regular feedback and coaching

What’s in it for you 👀 

• Take on a key role in shaping company culture and employee experience
  
• A high visibility position with direct impact on company success
  
• International environment with a scope encompassing Europe & USA
  
• Autonomy in implementing new initiatives

Why join Trustpair? A list of our perks here!

Must-Haves:

• Masters degree in General Business, Human Resources, Communications or related field
  
• 5+ years experience in similar position (People Operations & Development)
  
• Previous experience in a startup/scaleup environment
  
• Exposition to international environment; experience with US teams is a strong advantage
  
• Strong knowledge of HR processes including, payroll administration in France
  
• Strong flexibility and versatility
  
• Excellent communication skills in English and good communication skills in French
  
• Analytical capacities; appetite for AI is a plus

Recruitment Process

• First call with Aicha, Talent Acquisition (30 mins)
  
• Experience interview with Céline, VP People (1h)
  
• Case study & interview with Céline & Maëva on site (1h)
  
• Coffee fit with two members of our team (30 mins)
• Cofounders' Interview with Alexandre, Cofounder & Managing Director (30 mins)

Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.