Our Team

As a customer care team, we are responsible of our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product roadmap.

Your Role

As a Customer Care Manager, your responsibility is to offer the best experience to our customers through both synchronous and asynchronous interventions in order to increase customers satisfaction.

Key Missions

• You represent Zenchef as a friendly and helpful expert in all customer interactions, while maintaining the company's image and reputation.
• You develop an in-depth knowledge about Zenchef product to be able to provide accurate and effective support to customers.
• You process customer tickets, focusing on a quick and successful resolution.
• You contribute to the enrichment of the knowledge base with new information, including customer feedback and insights.
• You collect, provide feedback insights based on customer needs and requests in order to feed the product roadmap.

What we’re looking for:

• You already have an experience in customer relations.
• You are able to synthesize and you can efficiently process a large volume of requests by targeting and responding quickly.
• Solution-driven, you can suggest solutions to enhance the customer support experience and take initiatives
• Patient and pedagogue, you are able to drive customers clearly to solve a request.
• You are fluent in both French & English (read, write & speak).

You’ll be our rock star if

• You already have experience in Food Tech
• You speak a third language (German, Italian, Portuguese or Spanish)

Recruitment process

Step 1: Meet & Greet with the Talent Acquisition Manager (45mins)
Step 2: Meet & Greet with the Customer Experience Director (1 hour)
Step 3: Home test (2 hours)
Step 4: Culture fit with Customer care team members (1h)