Business Operations Manager (H/F/X)


Business Operations Manager (H/F/X)

  • CDI 
  • Paris




  • SaaS / Cloud Services
  • Entre 50 et 250 salariés

Le poste

Business Operations Manager (H/F/X)

  • CDI 
  • Paris

Who are they?

Chez Yousign, nous réinventons l’expérience de signature électronique grâce à une solution SaaS rapide, légale et sécurisée 100% européenne.🖊⚡

Fondée en 2013 à Caen par Luc Pallavidino et Antoine Louiset, notre scale-up est présente en France, en Italie 🇮🇹, en Allemagne 🇩🇪 et posera bientôt ses valises en Pologne 🇵🇱 !

Notre objectif ? Devenir le leader européen de la signature électronique en permettant aux indépendants, TPE, PME et ETI, de simplifier leurs flux de travail. 🤸‍♀️

🚀 Pour cela, nous mettons toutes les chances de notre côté :

  • 2019 : nous intégrons eFounders, l’un des meilleurs start-up studio SaaS en Europe,
  • 2021 : nous levons 30 millions d’euros auprès de eFounders et Lead Edge Capital, déjà connus pour avoir investi dans BlaBlaCar, Asana, Zoom, Spotify ou encore Uber.

Nous proposons deux solutions de signature électronique :

  • une web application, prête à l’emploi et accessible de n’importe où,
  • une API (interface de programmation d’application), qui s’intègre facilement dans les logiciels métiers

Un peu de chiffres ?

À ce jour, Yousign, ce sont :

  • près de 140 yousigners en présentiel dans nos bureaux de Paris et de Caen ou en télétravail total (30% des salariés) 👦💻
  • plus de 9000 clients qui nous font confiance quotidiennement 🤝
  • plus de 3 millions de signatures chaque mois 🔝
  • un magnifique taux de croissance annuel, qui fait de nous la scale-up de signature électronique la plus performante d’Europe 💪
Want to know more about YOUSIGN?Company culture, teams, technical stack, jobs... Let's go for an immersion!
Visit the profile

Job description

As a Business Operations Manager at Yousign, you will integrate the cross-functional Operations team by working closely with marketing and sales teams, Salesforce Developers, Engineers and Data Analysts.

Your role is to empower the relationship between Marketing & Sales from an inbound and outbound perspective, to drive revenue, operational efficiency and growth. You are the go to person for marketing and sales leaders to think, design and implement new process or new functionalities.

You will manage medium/long term projects and initiatives (Quarterly OKRs) in order to scale the operational efficiency of our sales and marketing teams but also support them in their day-to-day tasks, answering their requests and making sure they don’t face any blockers with their toolset. To be more pragmatic, here’s some examples:

  • Build a enrichment machine for inbound leads
  • Design and implement a scale-ready prospecting organization
  • Revamp our 'Contact us' process to drive quality leads to sales reps in seconds

Your Missions:


  • Improve our processes and documentation
  • Analyze and optimize business processes (Sales, Marketing, Product Marketing), improve automation and productivity.
  • Support daily requests from the team, provide quick and efficient solutions to several types of issues (bugs, specific cases, ...), update operational procedures…
  • Ensure all the processes you’ve designed and implemented are well documented, communicated, understood and easily accessible to the team in charge.


  • Having our business tools functional ownership and administration
  • Be one of our main points of contact and the functional owner of our tools: Salesforce, Hubspot, among many others
  • Based on business needs, identify levers and automation, specify and develop new features, and improve the usage of all these tools or find new ones when needed
  • Benchmark good practices, solutions and provide technological watch.

Data & reporting:

  • Data analysis: KPI Dashboard and Monitoring
  • In collaboration with the Data team, build and monitor KPIs (such as MQL conversion rate) and Dashboards to follow the performance of business teams.
  • Analyse data to help identify problems and lever for improvement, monitor the impact of all the solutions implemented, and provide strategic recommendations.

Your profile

  • You have a least one experience in Ops or Consultancy
  • Your level of French is impeccable and you have good English writing and speaking skills
  • For you too, data is always right
  • You are a team player
  • You are motivated to join a scale-up with its challenges
  • Last but definitely not least, as this role require interacting with many people and leaders, you’ll need to be organized, didactic, open-minded and social 🙂
  • Knowledge of Hubspot, Salesforce, Intercom or other business tools is a plus
  • If you are already familiar with the SaaS industry is also a plus


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