IN YESCAPA WE TRUST 🧡

Working at Yescapa means being part of our corporate culture:

• 13 different nationalities, a real melting pot

• a working environment and culture based on openness, respect, and performance

• sharing skills and team moments

• societal commitments

• a self-care tool via Moka Care

• 100% covered health insurance

• a telecommuting policy adapted to your location

• important life moments and the need to work from the other side of the world: We listen to the needs of our employees

• restaurant vouchers with Swile

This is an internship role as a Customer Support Italy. In this role, you will learn the mechanisms of an European digital platform, providing excellent customer support to Italian-speaking users through phone, email, and chat, as well as handling requests and complaints. You will also contribute to improve and maintain a good conversion rate to support marketing and sales efforts in Italy.

You will work at our Bordeaux office, but we are really flexible with some remote work.

• Fluent in Italian and have a good level of English (French is a plus).

• Excellent communication and problem-solving skills.

• Patient and empathetic with a positive attitude.

• Attention to detail with the ability to multitask.

• Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.

• Customer service or support experience is a plus but not required.

• Comfortable with working remotely and in a fast-paced environment.

• Master’s degree in Economics, Business administration or a related field.

• Knowledge of the travel or tourism industry is a plus.

BOARDING KIT 📅

• Nature of contract: Paid internship

• Duration: 6 months

• Start date: April/May

• Location: Bordeaux (France) / remote

• An initial general interview with our HR team.

• A second job-specific interview with your future manager.

• If everything goes well, let’s get started with your onboarding!