As Team Lead of the Key Account Management team, you will lead a group of experienced to senior Key Account Managers with the mission to develop and grow our portfolio of Enterprise clients. Reporting to the Director Sales Enterprise & Agency, you will play a pivotal role in driving both individual and team success, combining operational excellence, client-centric mindset, and strong commercial acumen.

You will be responsible for developing your team’s potential, fostering a culture of performance and collaboration, and supporting the team in identifying and securing growth opportunities — from cross-sell and upsell to new business development.

This is a strategic and people-focused role for a leader who thrives in fast-paced, collaborative environments and is passionate about delivering long-term value to clients.

Your Main Responsibilities

1/ Team Leadership & Development

• Hire, onboard, coach, and mentor Key Account Managers, ensuring a successful ramp-up and continuous development

• Conduct regular 1:1s and team meetings, provide constructive feedback and set clear, ambitious goals*,* lead through sales coaching conversations

• Create an environment of trust, high standards, and accountability

Foster collaboration, knowledge sharing, and a solution-oriented mindset within the team

2/ Performance Management & Strategic Execution

• Own your team’s performance with implement tactical action plans and account planning strategies to drive portfolio growth and client retention

• Monitor KPIs related to churn, upsell, cross-sell, new business, client satisfaction and forecast accuracy

• Report on team activity, pipeline health and overall performance with precision and reliability

• Evaluate quality of client interactions and ensure high standards of delivery and professionalism

3/ Client Growth & Strategic Support

• Support your KAMs in building strong, lasting relationships with Enterprise clients by:

  • Providing guidance on how to conduct strategic business reviews and negotiations

  • Helping identify client needs and co-building value-driven solutions

  • Advising on the best use of our products to maximize impact

• Encourage a proactive approach to detect at-risk accounts, anticipate dissatisfaction and reduce churn

• Encourage HR Agencies partnerships to best support our agency-based clients, ease relationships and foster business opportunities.

• Partner with the Product team by channeling client feedback to improve our offer, pricing, and experience.

• Partner with the Indirect Team as a way to scale our business, encourage WTTJ adoption and business opportunities.

4/ New Business Development

• Drive and support outbound initiatives to develop new logos within the Enterprise segment

• Collaborate with Marketing and Sales to enrich pipeline generation and conversion strategies

• Guide your team through the full sales cycle of new deals: from qualification to closing

• Build strategic partnerships with HR & media agencies to amplify your commercial impact

Onboarding Experience

You will first follow our corporate onboarding journey to get familiar with our teams and culture. Then, you will dive into a tailored onboarding program with the Revenue team, where you’ll receive the tools, documentation, and support needed to ramp up effectively and hit your goals.

At Welcome to the Jungle, we celebrate diversity of backgrounds — it’s what makes us stronger!

You’ll thrive in this role if:

• You have 3+ years of experience leading high-performing sales management teams

• You have a solid background in Enterprise key account management and business development

• You are comfortable working on long sales cycles with multiple stakeholders

• You have a strong data-driven approach, and a results-oriented mindset

• You’re a natural problem-solver, proactive and curious

• You’re both structured and adaptable, able to support a team in a fast-moving environment

• You are fluent in French and English