We’re seeking a skilled Team Lead - Delivery to oversee the implementation and operational success of our SaaS solutions for clients. In this role, you will drive cross-functional collaboration, manage key client projects, and lead a team focused on delivering exceptional client outcomes.

MISSIONS 💪

Mission n°1 : Project Management

• Operational Implementation: Oversee the deployment of our solutions, ensuring customer success through the project and hypercare phases.

• Collaboration for Client Success: Work closely with CSM and Sales teams to ensure contract terms are met, identify growth opportunities, address potential challenges, and align everyone towards customer satisfaction and zero churn.

• Risk Management: Identify and manage risks, acting as a point of escalation for customers when needed.

• Customer Feedback: Communicate customer needs to the Product team, advocating for continuous improvement.

• Hands-On Project Ownership: Manage projects directly to stay connected with the customer experience.

Mission n°2 : Structuring the project activity

• Process Optimization: Implement best practices and tools to structure project management.

• Cross-Functional Collaboration: Contribute to platform enhancements and improvements in both internal and client-facing processes.

Mission n° 3 : Team management

• Goal Setting & Performance: Define and animate OKRs at both the team and individual levels.

• Team Development: Build, mentor, and support team growth, ensuring a productive, motivated, and high-performing environment.

• Workload & Performance Management: Manage team workload, provide guidance, and set up quality indicators to monitor and improve performance.

• You are fluent in French and in English (must haves due to our international context)

• You have a minimum of +5 years experience in Project Management acquired in a consulting firm, a transport provider or a solution editor and ideally have knowledge of the B2B Saas environment.

• You have a strong will, good interpersonal skills and you enjoy customer contact.

• A first experience in management is required for this position.

• You have a strong understanding of project management issues, including Integration Management, Quality Management, Risk and Issues Management…

• Any other language like German is an asset.

• All our positions are open to people with disabilities.

Wakeo is the perfect company if you want to :

• Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities.

• Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly.

• Enjoy teambuilding moments (Wakeo days, seminars…).

• Work in a hybrid way (2 to 3 days a week).

• Benefit from offices in the heart of Paris (with Gym access in the Office 💪).

• First call with Emma, our Talent Acquisition Manager.

• Experience Interview with Quentin, our CS Director.

• Culture fit with Julien, co-founder and CEO.

• Case study with Quentin.

• Meet the team ☕