As a Customer Success Manager for large accounts, you will take part in each phase of the sales process.

Therefore, your missions will be as follows:

• Pre sales:

Analyze prospect requirements (RFI/RFP/RFQ) to build/deliver custom product demonstrations which focus on key business drivers/ differentiators and functional requirements.

Work closely with our Marketing team to build customers’ success story and share with our product team all product feedback from leads

Work closely with Sales to ensure successful closure of the sales process and maintain all sales cycle activities within our CRM system

• Post sales :

Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape

Define and work pro-actively on achieving our “joint success plan” with our customers

Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and identify opportunities for up-sell and cross sell

Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams

Non-exhaustive list of missions

A minimum of 4 years of experience working with enterprise customers in Account Management, Customer Success or Project Management in Saas Industry.

Experience in supply chain, strongly preferred

You quickly see the coherence in a complex set of information. You come up with solutions and concepts that you communicate clearly, both in writing and orally

Highly organized with a strong sense of urgency to meet deadlines, you are analytical and solution oriented

Journeys to customers, also abroad, are not a problem for you.

Fluent English is a must have, other language (i.e., German, Dutch) is a plus

Position is based in Ile de France or Lyon office.