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Customer Success Manager - Large Accounts

Résumé du poste
Salaire : Non spécifié
Télétravail fréquent
Expérience : > 5 ans
Compétences & expertises
Contenu généré


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Le poste

Descriptif du poste

Your main objectives are:

  • Drive usage & build amazing ROI alongside your customers

  • Guarantee 0 churn

  • Boost upsell/ cross sell over your portfolio of customers

Your Missions :

Therefore, your missions will be as follows:

  • Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.

  • Onboard key users after delivery team at Wakeo complete the setup phase

  • Define and work pro-actively on achieving our “joint success planˮ & ROI with our customers.

  • Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health.

  • Identify & close opportunities for up-sell and cross sell.

  • Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.

  • Nurture relationships with decision makers & champions.

  • Build success stories with customers & our marketing team.

  • Share valuable insights with sales team to provide key differentiators while closing deals.

  • Monitor closely with our support team the level of service we deliver.

Profil recherché

  • Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions.

  • Past experiences working with enterprise customers in customer-facing roles including Account Management or Customer Success is a must have.

  • Knowledge on supply chain or transport will be appreciated.

  • Highly organised with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.

  • You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done.

  • Journeys to customers, also abroad, are not a problem for you.

  • Fluent French and English is a must have, other language is a plus

We are committed to providing an inclusive work environment and welcome applications from individuals with disabilities.

Why joining us :

Wakeo is the perfect company if you want to :

  • Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities.

  • Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly.

  • Enjoy teambuilding moments (Wakeo days, seminars…).

  • Work in a hybrid way (2 to 3 days a week).

  • Benefit from offices in the heart of Paris and Lyon (with Gym access in Paris Office 💪).

Déroulement des entretiens

  • First call with Emma, out Talent Acquisition Manager.

  • Experience Interview with William, our COO.

  • Culture fit interview with Julien, our CEO.

  • Case study with Christophe, Sales Director.

  • Meet the team ☕🍕

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