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CRM & Business Coordinator

Résumé du poste
New York
Salaire : Non spécifié
Télétravail fréquent
Compétences & expertises

Vestiaire Collective
Vestiaire Collective

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Le poste

Descriptif du poste

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

About the role

Vestiaire Collective is searching for a CRM & Business Coordinator who will be responsible for planning and executing promotional, brand and seasonal campaigns, maintaining the campaign calendar as well as reporting on CRM & Business performance.

This role is responsible for US Buyer and Seller retention and growth through daily brand & seasonal campaigns as well as reporting on main US CRM & Business metrics. This role will work closely with cross-functional teams to develop the strategy and campaign plans to drive frequency, retention, and ensure growth in the US. This position will report directly to the Sr. Manager of CRM.

What you will do 👜

  • Own end-to-end email, push, IAM and additional campaign executions, including campaign building and set up, targeting and workflow set up, QA process and deployment
  • Collaborate with data, research, and analytics teams to understand campaign performance and develop new testing strategies based on those insights
  • Maintain and cleanup the CRM platform as well as facilitate the data being entered/imported into CRM
  • Conduct ongoing testing and analysis on all campaigns, make informed decisions that optimize performance
  • Report on daily CRM & business performance metrics, support on gathering insights on US metrics to inform CRM & business decisions, participate in monthly performance review 
  • Who you are ⭐

  • Bachelor’s Degree in Marketing, Advertising, Business Administration, or equivalent combination of experience and instruction. Master's degree preferred.
  • 1-2 years of applicable Marketing or Business Performance experience
  • Attention to detail and strong communication skills
  • CRM Platform experience in Braze (preferred), Klaviyo, Mailchimp, or similar experience.
  • Basic knowledge of HTML, particularly email HTML and CSS
  • Proficient in Excel (or equivalent) and ability to analyze performance metrics using visualization tools (e.g.Tableau dashboards ,Braze reports, etc.)
  • Proficient in Figma (or comparability customer journey visualization tools)
  • Strong communication skills and the ability to work with multiple stakeholders to prioritize tasks and projects effectively
  • Ability to thrive in a fast-paced and ambiguous environment
  • Understanding of when to seek guidance for unforeseen problems
  • What we offer 🎁

    A meaningful job with an impact on the way people consume fashion and promote sustainability

    The opportunity to do career-defining work in a fast-growing French-born scale up

    The possibility to work as part of a globally diverse team with more than 50 nationalities 

    Two days to help Project - reinforcing your activist journey and volunteer for an association

    Significant investment in your learning and growth

    Competitive compensation and benefits package

    As full member of our entrepreneurial project, you will be eligible to free shares

    Annual salary of $70,000 - $85,000 + up to 10% annual bonus

    Vestiaire Collective is an equal opportunities employer  

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