Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes 🚲. We are rapidly growing in our mission to make electric mobility more accessible and reduce waste 🌎!

We are now hiring a Bike Expert Customer Success Specialist (previous experience with e-bikes preferred, but expert knowledge about analog bikes is suitable as well) to join our operations team in Brooklyn, NY. In this role, you'll be the voice of Upway, working to solve our  customers' questions, issues, and needs that are related to the e-bikes they have bought from Upway. 

Necessary Skills

• Expert knowledge about bikes or e-bikes (e.g., experience in a bike shop, bike manufacturer, or any other industry player).
• Excellent written and oral communication skills
• Comfortability with technology
• An empathetic and enthusiastic personality
• Autonomy and ability to work in a fast-paced environment
• Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
• Adaptability: you can find creative solutions for customers in ambiguous circumstances

Nice to Haves

• Interests in sustainability, mobility, and technology
• Experience in customer support