Upway is a fast-growing startup, building the world’s largest e-commerce site for e-bikes 🚲. We are  rapidly growing in our mission to make electric mobility more accessible and reduce waste 🌎 and have expanded to 5 countries during our first year of operation 📈!

We are now hiring a Customer Success Specialist to join our operations team in Brooklyn, NY. In this role, you'll be the voice of Upway, working to solve our traditional customers' pre/post-sale questions, issues, and needs. In addition, you will support our purchasing team by helping review and facilitating customer inbound sales. 

Necessary Skills

• Excellent written and oral communication skills
• Comfortability with technology
• An empathetic and enthusiastic personality
• Autonomy and ability to work in a fast-paced environment
• Problem-solving ability – you can identify, analyze, and resolve issues efficiently and effectively
• Adaptability: you can find creative solutions for customers in ambiguous circumstances

Nice to Haves

• Interests in sustainability, mobility, and technology
• Background knowledge of bikes and/or e-bikes
• Experience in customer support