About the Role

As the Enterprise Account Manager for one of our largest Enterprise partners in France, a global QSR brand, you will exclusively manage this account, becoming their main point of contact. You'll be expected to deeply understand their operations, priorities, and challenges to proactively identify opportunities and help them perform better on the platform.

You'll lead and develop a team of Franchisee Account Managers (+3), helping them deliver exceptional value to the Brand across France through their best-in-class local support with the brand's restaurants operators.

You will drive growth, operational efficiency, and customer experience, while aligning cross-functional teams to unlock long-term mutual value.

What You Will Do

• Sales Strategy & Execution : Build and implement strategic plans. Exceed revenue targets through upsell and cross-sell initiatives, using data to identify growth levers and engaging internal specialists when needed. Lead and support complex commercial renegotiations, aligning internal stakeholders and partner priorities to drive sustainable, long-term value.
• Client Success & Retention : Act as the main point of contact for the partner's HQ, holding C-level relationships and driving high satisfaction through proactive support. Collaborate with the Customer Success Manager to define and deliver on joint goals. Lead Joint Business Planning and QBRs, continuously working to enhance performance and value on the platform.
• Operational Mindset : Go beyond strategy, this role also requires a strong hands-on approach. You'll need to support operational execution alongside your team, stepping in where needed to troubleshoot partner issues, improve KPIs, and ensure day-to-day excellence.
• Stakeholder Management : Align with cross-functional stakeholders across local, regional, and global teams. Act as a generalist with the agility to collaborate across functions (Specialist teams, Ops, Support) to solve partner problems, adapt to local franchisee needs, and ensure the overall success of the partnership.
• Team Leadership : Lead, coach, and develop a team of Franchisee Account Managers. Ensure strong execution, performance tracking, and professional growth while aligning with the overall strategy.

• 4-6 years of experience in consulting, account management, business development, ideally within a tech company or scale-up.
• Fluency in both French and English
• Proven track record of leading and developing high-performing teams in fast-paced, results-driven environments.
• Strong exposure to sales strategy, long-cycle negotiations, and managing complex, high-value partnerships.
• Comfortable operating with C-level stakeholders and aligning cross-functional teams to deliver business outcomes.
• Data-driven and analytical, with a strong understanding of KPIs and performance metrics (Excel/GSheets required; SQL a plus).
• Proactive, solution-oriented mindset with the ability to operate autonomously and make strategic decisions.