About the Role
Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
We’re looking for a Greenlight Team Lead to support the day-to-day operations of our France locations in Paris. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
What you’ll do
Support the daily operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Manage scheduling, attendance, and general administration of Uber Experts
Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
Own facility issues such as supplies, utilities, and branding
Improve processes on behalf of Uber Experts and partners to the GL program through project work
What You’ll Need
At least 1 year of relevant experience as a Team Leader in a fast-paced environment
Demonstrated background in solving complex customer problems
Great communication skills and ability to interact with internal and external partners.
An interest in and passion for Uber.
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