Cette offre n’est plus disponible.

Greenlight Team Lead, Uber - France

CDI
Salaire : Non spécifié
Télétravail non autorisé

Uber
Uber

Cette offre vous tente ?

Questions et réponses sur l'offre

Le poste

Descriptif du poste

About the Role

Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We’re looking for a Greenlight Team Lead to support the day-to-day operations of our France locations in Paris. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you’ll do

  • Support the daily operations through operational oversight and analysis

  • Handle escalations of more difficult support interactions

  • Manage scheduling, attendance, and general administration of Uber Experts

  • Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics

  • Own facility issues such as supplies, utilities, and branding

  • Improve processes on behalf of Uber Experts and partners to the GL program through project work


Profil recherché

What You’ll Need

  • At least 1 year of relevant experience as a Team Leader in a fast-paced environment

  • Demonstrated background in solving complex customer problems

  • Great communication skills and ability to interact with internal and external partners.

  • An interest in and passion for Uber.

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Gestion de projets”.

Voir toutes les offres