Your day to day :

• Create, optimize and implementation of new processes
• Responsible for executing on the day-to-day configuration of our Customer Care tools including ZenDesk and add ons
• Leading the ongoing development of Zendesk making the architecture scalable within our high-growth context
• Managing all tool data feeds and other integrations
• Handling all administrative functions including general implementation of new tools, user licence monitoring, reports, dashboards, workflows and other routine tasks related to our tool set

Whatch the video to learn more about this job here - https://www.youtube.com/watch?v=AskhBsaxY5o&list=PLUndIPKSZI5QYNlaIP9zrbTg9iocv9LoB&index=6

Your missions : 🔥

• Creates and optimizes Customer Services processes and ensures tools are setup accordingly.
• Implements Customer Service dedicated tools, such as Omni-channel management or SVIs services.
• Ensures data is accurate and correctly shared between tools.
• Makes the good architectural choices when setting up new features.

Our Ideal Candidate ….😍

• Minimum 3 years experience at a similar role
• Analytical Mindset
• Expert with Zendesk or other support tools
• Excellent project management skills
• Being User Centric
• Great communication skills
• Critical spirit
• Pedagogue
• English speaker
• Experience in implementing tools and structured a care team