As Demo Lab & Application Scientist, Crystal Digital PCR™, you will have a variety of tasks that require focused time and task management. The majority of work time will be Beverly MA based supporting the field teams with rapid naica™ system adoption and maximum customer success by running the daily lab operations and scientific support. You will be assisting the Sales Representative in the pre-sale of the naica™ system, performing client trainings, while providing experimental design support, data analysis, logistical, and troubleshooting support. You are a key contact for Technical Support responding to issues and maintaining relationships with customers.
Key Responsibilities are:
Desired Skills and Background
• M.S. or equivalent experience preferred; BA/BS with 3 years of experience in Molecular Biology or Genetics considered.
• Lab experience in molecular biology, biochemistry, genomics or genetics required. Hands on proficiency with common molecular biology bench techniques; cell culture experience preferred.
• 2-3 years of hands-on experience with PCR, qPCR or dPCR workflows and data analysis software
• Experience designing qPCR or dPCR assays. Experience designing multiplex PCR assays a plus.
• 2 years customer facing experience preferred in industry or core lab service setting.
• Broad knowledge of genomics technologies (PCR, qPCR, dPCR, NGS)
• Ability to work independently and as part of a team towards corporate goals.
• Excellent organizational, analytical, and systematic troubleshooting skills.
• Strong written and verbal communication skills. Outstanding presentation and training skills.
• Ability to maintain records for customer sites and provide high level feedback to management.
• Clear vision of and commitment to providing outstanding customer service.
• Valid work permit or US citizenship