🎯 About the Role

As a CSM Operations Intern, you will play a central role in optimizing the operational efficiency of the Customer Success team. You will work closely with the Director of Customer Success to streamline internal processes, improve team workflows, and foster cross-functional collaboration.

Key Responsibilities:

• Analyze and optimize current Customer Success workflows and tools.

• Define and implement scalable and efficient operational processes.

• Collaborate cross-functionally with teams across Splio: Customer Care, Key Account Management, Delivery, Product & Tech.

• Build internal documentation and process libraries to scale best practices.

• Contribute to reporting and KPIs to track operational performance.

• Leverage modern tools such as Notion, Slack, and AI-based solutions to improve knowledge management and team efficiency.

• Location: Paris | Barcelona (hybrid work possible)

  Type: Internship or Apprenticeship

  Duration: Minimum 6 months

  Start Date: As soon as possible

🧩 Profile & Skills

You’re a great fit if you are:

• 🧠 Analytical: You enjoy identifying inefficiencies and turning data into action.

• 📊 Organized & structured: Project management is second nature to you.

• 🤝 Collaborative: You thrive working with diverse teams and know how to navigate stakeholders.

• 💡 Proactive: You take initiative and propose ideas without waiting to be asked.

• 🧰 Tech-savvy: Comfortable with SaaS tools, collaborative platforms like Notion, Slack, and open to using AI for productivity.

• 🌍 Fluent in English and French

🎓 Desired Background

• Currently enrolled in a business school, engineering school, or university with a focus on project management, business operations, or data.

• Previous experience in a tech, SaaS, or customer-facing environment is a plus.

• a 30 min video call with HR

• a 1 hour interview with your future Manager