About Sonio

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.

Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women’s medical path.

Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.

About the role

You will join the product team and report to the Head of product. This is a critical role as we are expanding both in Europe and the US and need to ensure great customer satisfaction & usage. The main missions will be:

• Ensure the product is installed and ready to use for every client; identifying potential blockers during the install/set-up process

• Support client & potential client on usage (clinical/technical) and provide insight (incl. data analysis, clinical insight)

• Support clients with potential bugs and work with engineers to solve them

This role will bring you deep expertise both in our product specification and clinical usage becoming quickly an internal expert.

This role could be a VIE with a start in France and 18 months in the US.

About the profile

Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:

• Strong tech & product knowledge (or ability to pick-up): Release process, feature, status of features etc.

• Ability to understand both the technical and clinical value of the product (with up-to-date clinical guidelines, value proposition etc.)

• People & communication skills: You can convince users/prospects of our value proposition, you also have the required patience to train and support users & resolve bug

• You are Analytical and you’re able share insights with customers

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at clement.moreau@sonio.ai.