We are looking for a freelancer Customer Success Manager that will cover the following responsibilities:

• Be the voice of your customers.

• Manage a portfolio of accounts, being their dedicated Success Manager, focusing on growing adoption, ensuring retention, expansion and satisfaction

• Proactively engage with customers to understand their strategic goals, priorities, and desired business outcomes. Work with them to build and execute on a success plan and key performance indicators.

• Provide coaching and best practices to improve the adoption of SnapCall and expand usage into new use cases

• Collaborate cross-functionally with Sales, Product, Engineering, Marketing to address your customers’ needs.

• Contribute to the creation of our Knowledge Base with new articles and videos.

• Promotes new thinking that enables continuous development and improvement of our product and services.

• Previous experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS).

• Experience with Zendesk (configuring chatbot, managing queues and views etc) is a huge plus

• Fluency in written and spoken French and English is a must.

• German is a plus.

• This position is for remote workers in Poland, preferably in Kraków