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SINGULART
SINGULART

Team Lead Client Success Germany/Austria/Switzerland M/W

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé

SINGULART
SINGULART

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Le poste

Descriptif du poste

SINGULART is a young but ambitious startup, that wants to transform the experience of buying artworks online.

Our core mission? Empower artists and help them benefit from the opportunities of digital marketing.

Your mission at Singulart ?

The Team Leader will manage a squad of 4 to 7 Art Advisors who handle client requests around art for sale on SINGULART.com.

As our international teams have grown from 9 to 25 sales people in less than a year, we have organized the sales teams into regions and you will be in charge of the biggest "DACH" market (Germany (D), Austria (AT), Switzerland (CH)).

You will be working closely with the Head of Sales as well as other region's team leads to identify and implement levers for growth, scale and excellence.

The Team Leader is coordinating the who-does-what in order to build a strong team that works towards excellence.

The missions of your team are:

  • Overachieve sales targets by improving sales conversion, repeat purchase rate and customer satisfaction
  • Build an exclusive and personal relationship with germanophone art collectors that browse on SINGULART
  • Deliver word class customer experience standards for both art advisory and lead-to-sale activities

    • Your day to day role as Team Leader Client Success at SINGULART:

  • Hire, train, structure and develop your team
  • Track your team's success and define priorities using KPIs and customer satisfaction metrics
  • Grow a successful team and reach high objectives such as +80% yearly growth
  • Gather client insights and drive initiatives to attract new client groups - the sky is the limit
  • Implement processes, tools and functionalities that enhance the experience of SINGULART customers
  • Experience working in an environment of a high-potential scale-up

    • What you need:

  • 3 years+ experience in sales, preferable B2C with a proven track record of results
  • You already have worked on an international market in a startup company and digital environment
  • Ability to drive your team's performance with KPIs combined with a natural ability to diffuse your sales spirit
  • At least 1 year of experience in supervising a team or managing a team (at least 2 people)
  • Business fluency in English, German reading and listening capacities are an essential asset
  • Client insights or Luxury Goods, Art or Design industry knowledge is a plus
  • E-commerce experience is a strong plus

    • What you have:

  • Excellent interpersonal skills & sales acumen
  • You are a role model in how to manage a sales pipeline and client relations
  • First experience in team management
  • Excellent communication skills in English
  • Experience with Sales KPI definition and monitoring
  • Interest for the art market
  • All candidates must be willing to be full-time based in central Paris

    • Why us?

  • Location: Our office is located in Châtelet. You will work in the heart of Paris and easily access everything.
  • Diversity: 24 nationalities among 130 people. We celebrate it all year round with specific events dedicated to all the different cultures (Chinese New Year, Italian cooking lesson,..)! 
  • And Parity: 64% of our employees are women! We also try to be more inclusive in our Tech Team by creating partnerships with 50inTech or Ada Tech School! For Women’s Rights Day, we dedicated an entire week to the subject with conferences and debates.
  • Remote Policy: We value your work life balance and therefore created an official charter. We propose 2 days remote and 3 days per week at the office. Why? Because we believe that it’s together that the magic happens but we also know that from time to time you need to be able to work without any disturbances. Concerning our Tech Team, they are fully remote!
  • Come as you are: We are not all Nirvana fans but we definitely believe that it’s through difference that we can grow so let’s start by being YOU!
  • Boost your career: In a hypergrowth environment things change so fast and everyone can propose initiatives and has the possibility of evolving rapidly. 
  • Wellbeing at Work: Your wellbeing counts! We propose a Neoness program, fresh fruits twice a week, webinars on how to handle remote working or the mental workload or even piqueniques when the sun is shining!
  • Discover art with us: We provide different training on art throughout the year. We organize each year the visit of a specific museum: Fondation Cartier in 2019, Fondation Société Générale in 2020 and La Bourse du Commerce for 2021!
  • CSR: Let's be honest, we are still at the beginning but we created our own internal group “The Climate Crew” and organized our first Earth Day! So if this topic is important to you and would like to contribute to the strategy, join us!

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